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Guest Services Supervisor
3 months ago
Position Title: Customer Experience Coordinator
Working Hours: 40
Compensation: £ per hour
Location: Wildmoor
Bannatyne is renowned for delivering outstanding fitness and wellness experiences throughout the UK. Our cutting-edge facilities and dedication to excellence position us as a leader in the sector. We are currently in search of a motivated and vibrant Customer Experience Coordinator to enhance our service delivery and ensure that members and guests receive unparalleled attention.
Benefits:
- Complimentary meals during shifts.
- Flexible working hours.
- 28 days of annual leave, increasing with tenure.
- Complimentary gym membership.
- Additional gym membership for a partner after two years of service.
- 30% discount on spa treatments.
- 20% discount on ELEMIS spa products.
- 50% discount on meals and beverages at the café/bar.
- Opportunities for career and personal development training.
- Mental health and well-being support services.
- Awards for length of service.
- Employee recognition awards and bonuses.
- Discounts on entertainment and shopping.
Key Responsibilities:
- Lead, train, and inspire the front desk team to deliver exceptional customer service.
- Perform managerial duties, including being a key holder and overseeing the opening and closing of the facility.
- Manage staff schedules to ensure optimal coverage at all times.
- Conduct regular performance evaluations and provide ongoing coaching to team members.
- Ensure all members and guests are welcomed warmly and assisted promptly.
- Address customer inquiries, concerns, and complaints in a professional manner.
- Create a friendly atmosphere and maintain cleanliness and organization at the front desk.
- Oversee daily front desk operations, including managing bookings and processing payments.
- Monitor inventory and supplies while achieving revenue targets.
- Ensure compliance with health and safety standards and company policies.
- Develop strategies to enhance member engagement and satisfaction.
- Organize and participate in member events to foster community spirit.
- Assist in budgeting and financial planning for front desk operations.
- Promote club programs and services to members and guests.
Qualifications:
- Experience in a supervisory or managerial role within customer service or hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Exceptional customer service focus aimed at creating positive experiences.
- Strong organizational and multitasking skills.
- Able to build rapport and trust with clients.
- Basic financial understanding and experience with budgeting.
- Willingness to work flexible hours, including weekends and holidays.
It is advantageous to be proficient in computer systems and software, including CRM systems.
Why Choose Bannatyne?
At Bannatyne, we are committed to fostering a positive and inclusive workplace where our employees can excel. As a Customer Experience Coordinator, you will have the chance to lead a dedicated team, provide exceptional service, and contribute to the overall success of our organization.
We offer competitive pay, opportunities for professional growth, and a supportive team environment.
