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Claims Handler

2 months ago

Edinburgh, Edinburgh, United Kingdom Sedgwick Full time
About the Role

Sedgwick is seeking a highly skilled and motivated Claims Resolution Specialist to join our Property Claims team. As a Claims Resolution Specialist, you will play a critical role in ensuring that our customers receive exceptional service and that their claims are resolved efficiently and effectively.

Key Responsibilities
  • Provide exceptional customer service to our policyholders, responding to their inquiries and resolving their claims in a timely and professional manner.
  • Work closely with our adjusters to investigate and resolve claims, ensuring that all necessary documentation is completed and that our customers are kept informed throughout the process.
  • Utilize your technical skills and knowledge to identify and resolve complex claims issues, ensuring that our customers receive fair and accurate settlements.
  • Develop and maintain strong relationships with our customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to continuously improve our claims resolution processes and outcomes.
Requirements
  • Strong customer service skills, with the ability to communicate effectively with customers, stakeholders, and internal teams.
  • Excellent technical skills, with the ability to analyze complex claims data and identify solutions.
  • Strong problem-solving skills, with the ability to think critically and creatively to resolve complex claims issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong attention to detail, with the ability to maintain accurate records and documentation.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • The chance to work with a leading insurance company, making a positive impact on the lives of our customers and communities.