Insurance Administrator
3 weeks ago
As an insurance claims handler, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim. You'll coordinate services that may be required by policyholders following an insurable loss. This can include organising approved tradespeople to make all necessary repairs. As well as communicating with policyholders, you'll also liaise with external experts such as loss adjusters and tradespeople.
Responsibilities include
- process new insurance claim notifications
- provide claims advice
- collect accurate information and documents
- review policy conditions
- contact tradespeople from a network of approved professionals and arrange for them to make repairs on the policyholder's property
- monitor the progress of a claim
- negotiate the terms of a claim
- manage all administration aspects of the claim, ensuring that case notes are accurate and completed on time
- processing policy renewals
- adhere to legal requirements, industry regulations and customer quality standards set by the company
**Skills**:
- excellent interpersonal and customer service skills
- negotiation, questioning and decision-making skills
- good planning and analytical skills
- administrative, organisational and time management skills
- initiative and the ability to adapt quickly to different situations
- teamworking skills
- good numeracy and literacy
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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