Claims Handler

6 months ago

Edinburgh, United Kingdom Watermans Full time

**The Short of it**

We are looking to recruit a Claims Handler to join our team

Our owner-led, forward-thinking law firm is expanding, and there has never been a better or more exciting time to join us. We are not set in our ways; we focus on making processes as simple and straightforward for our clients as possible.

**About you**

Applicants for the position of Claims Handler will be confident communicators, with sound knowledge of general insurance claims processes, legislation and protocol, in order to make the process as straightforward as possible for our clients.

**About the role**

As a Claims Handler at Watermans, your responsibilities will include but are not limited to
- Contacting third parties from a network of approved professionals and arranging for them to make repairs on the client’s vehicle
- Preparing initial estimates of costs and closely monitoring and documenting a record of costs
- Maintaining an accurate, comprehensive and orderly file of documentation relating to the claim
- Liaising with third party insurers and negotiating the terms of a claim
- Ensuring the customer is treated fairly and receives excellent service
- Monitoring the progress of a claim
- Providing regular updates on the progress of a claim to clients and responding to client queries promptly
- Sourcing advice from senior colleagues and external specialists on complex cases
- Ensuring fair and commensurate settlement of a valid claim
- Achieving a fee earning target as set by the firm
- Adhering to legal requirements, industry regulations and Watermans standards of service.
- Maintaining confidentiality in accordance with the requirements of the firm and GDPR.
- Fulfilling any other duties as requested by your line manager or other more senior colleague within the firm.

This is a full-time role, with the opportunity to be based in our Edinburgh or Glasgow office. The salary for this role is competitive, with access to our company bonus scheme and private healthcare.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£26,500.00 per year

**Benefits**:

- Flexitime
- Private medical insurance

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Edinburgh

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