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Asset Liaison Officer

2 months ago

Nottingham, Nottingham, United Kingdom Nottingham City Council Housing Services Full time
Project Liaison Officer Role

About the Role

We are seeking a skilled Project Liaison Officer to join our Asset Management team. As a key member of our team, you will be responsible for providing effective and efficient tenant liaison services, coordinating with customers, and investigating customer enquiries to resolve issues.

Key Responsibilities

  • Provide guidance to customers on investment plans for projects, including attendance at corporate events.
  • Investigate and pursue customer enquiries, interviewing relevant parties and reporting findings to the Project Manager.
  • Develop and present written or verbal information in a clear and concise manner.
  • Collaborate with the Support Services section to ensure effective communication and coordination.

Requirements

  1. Proven ability to work in a pressurised environment under own initiative.
  2. Experience of developing services to achieve and maintain top-quality performance in service delivery.
  3. Knowledge and experience of using IT as an analytical tool.
  4. Excellent organisational and prioritisation skills.
  5. Good interpersonal skills and a proven ability to communicate effectively at all levels.

Benefits

  • 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays.
  • Access to a generous, defined benefit pension scheme.
  • Smart Working – to support your work-life balance.
  • Health and wellbeing benefits.

About Us

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.