Customer Experience Director
1 week ago
Job Title: Assistant Aftersales Manager
Location: Audi Dealership
Job Type: Full-Time
Industry: Automotive Retail
Job Description:
We are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading our Service Department and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Provide guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives
Requirements:
- Experience in a similar role within a vehicle dealership
- Ability to remain professional, calm, and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mindset
- Positive, can-do attitude
About Us:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
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