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About Cambridge University Press & Assessment
Cambridge University Press & Assessment is a leading global provider of educational resources and assessment solutions. We are committed to advancing learning, research, and innovation around the world.
The Role: Senior Customer Experience Manager
As a Senior Customer Experience Manager, you will play a vital role in shaping our customer-centric approach. You will lead a team of dedicated professionals focused on delivering exceptional experiences to our diverse range of customers, including students, teachers, researchers, and institutions.
Key Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Oversee all aspects of the customer experience lifecycle, from initial inquiry to post-sale support.
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with cross-functional teams to ensure a seamless and positive customer journey.
- Lead and mentor a team of customer experience professionals.
Our Values:
At Cambridge University Press & Assessment, we are driven by our core values:
- Excellence: We strive for the highest standards in everything we do.
- Collaboration: We believe in the power of teamwork and shared success.
- Innovation: We embrace new ideas and technologies to drive progress.
- Integrity: We act with honesty, transparency, and respect.
Diversity & Inclusion:
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds and communities.
