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Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Service Executive to join our team at Unicorn Resourcing Limited. As a key member of our organization, you will play a vital role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Service: Provide top-notch customer service, responding to customer inquiries, resolving issues, and escalating concerns to the appropriate team members.
- Order Management: Process and manage sales orders, ensuring timely and accurate fulfillment.
- Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and problem-solving skills.
- Documentation: Maintain accurate and up-to-date records, including customer interactions, order status, and issue resolutions.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and operational efficiency.
- Experience: 3-5 years of customer-facing experience, preferably in a sales or customer service role.
- Skills: Excellent communication and problem-solving skills, proficiency in MS Office, Excel, and Word, and experience with CRM and ERP systems (SAP).
- Work Environment: Ability to work in a fast-paced office environment, with a focus on customer satisfaction and team collaboration.
