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Customer Experience Strategist

1 month ago

Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Limited Full time
Customer Loyalty and Growth Opportunities

Are you passionate about driving customer loyalty and revenue growth? We are seeking a skilled CRM and loyalty manager to join our team at Pure Resourcing Solutions Limited. As a CRM Manager, you will work with a D2C ecommerce business, supporting the company through a period of growth and a recent acquisition. Your key responsibilities will include defining and leading customer loyalty strategies, championing retention initiatives across teams, and developing and managing the CRM strategy and budget. You will also lead data-driven insights to personalize communication and collaborate to enhance the customer experience.

Key Responsibilities:
  • Define and lead customer loyalty strategies
  • Champion retention initiatives across teams
  • Develop and manage the CRM strategy and budget
  • Lead data-driven insights to personalize communication
  • Collaborate to enhance the customer experience

Requirements:
  • 5+ years in CRM and email marketing
  • Expert understanding and hands-on experience of managing CRM platforms, marketing automation, and multi-audience communications
  • Experience of database management, database mining, list segmentation, and contact targeting
  • Strong analytical skills and project management abilities
  • Passionate about customer-centric communications

Apply now to join our team