Customer Service Representative

3 days ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive seamless support during critical moments in their lives.

Key Responsibilities
  • Customer Interaction: Handle inbound calls from customers, providing empathetic and respectful support to resolve their queries and concerns.
  • Problem-Solving: Utilize your problem-solving skills to resolve complex customer issues, often requiring a deep understanding of our products and services.
  • Communication: Develop and maintain effective communication with customers, colleagues, and stakeholders, ensuring that all interactions are professional and courteous.
  • Process Improvement: Collaborate with the team to identify areas for process improvement, implementing changes that enhance the customer experience and drive business growth.
What We Offer
  • Competitive Benefits: Enjoy a range of benefits, including a competitive salary, comprehensive training, and opportunities for career development.
  • Supportive Work Environment: Work in a dynamic and supportive team environment, with access to resources and tools that enable you to excel in your role.
  • Opportunities for Growth: Take advantage of opportunities for career advancement, professional development, and skill enhancement, helping you to achieve your career goals.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to adapt your communication style to suit different customer needs.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Empathy and Respect: Display a high level of empathy and respect for customers, colleagues, and stakeholders, ensuring that all interactions are professional and courteous.
  • Flexibility and Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and prioritize tasks effectively.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, utilizing our unique technology solution to make a positive difference in the lives of millions. As a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, we offer a range of benefits and opportunities for career growth and development.

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