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Ward Administrative Coordinator

3 months ago

Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

Job Overview

The primary role of the Ward Administrative Coordinator is to deliver comprehensive administrative and clerical assistance to the Ward. This includes executing designated tasks that contribute to an efficient clerical and computer service within the work area. The position requires accurate and timely data entry of patient information on a daily basis, along with providing a welcoming reception service for the Ward area.

Key Responsibilities

- Serve as the central point for administrative communications within the Ward, managing all telephone inquiries and personal visits, and directing patients as needed.
- Register, compile, and input all patient-held records into the computer system, including the collection and organization of in-patient documentation.
- Prepare necessary documentation from patient admission to discharge, ensuring that patient notes are properly filed and returned to medical records.
- Maintain patient notes on the ward in an orderly and systematic manner in accordance with Trust guidelines, including the filing of results and ensuring an adequate supply of relevant patient information leaflets and paperwork for staff use.

- Collaborate with other departments to address and resolve errors and issues identified in the careflow error folder on a daily basis.

About Buckinghamshire Healthcare NHS Trust

We pride ourselves on being a great place to work, as highlighted by our colleagues.
What We Offer

As a member of our BHT family, you will have access to various learning and development opportunities that support your career advancement.
In addition to the NHS benefits, including generous annual leave and a pension scheme, you will also enjoy access to NHS discount programs.
We are committed to promoting health and wellbeing services to foster a happy and healthy workforce.

Our Values

Our vision is to deliver exceptional care, support thriving communities, and cultivate a positive work environment.
Our mission is to provide personal and compassionate care at every opportunity.

We are actively working to enhance diversity at all levels within the Trust, believing that a diverse workforce positively impacts both staff wellbeing and patient outcomes.
We welcome applications from candidates of diverse backgrounds, including those from black, Asian, and minority ethnic communities, LGBTQ+ individuals, candidates with disabilities, and those with care experience.

We are proud to hold the Gold award for the Armed Forces Covenant and encourage applications from the Armed Forces Community.
Employment Decisions

We make our employment decisions by aligning our service needs with the skills and experiences of candidates, irrespective of age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.

Job Responsibilities

For a detailed list of responsibilities and duties, please refer to the Job Description and Person Specification available for download.
If you are an internal candidate, there is an option for secondment; all applicants must have the endorsement of their line manager prior to applying.
If you require assistance with the online application process due to a disability, please reach out for support.

Special Circumstances

Desirable Skills

  • Willingness to work internal rotation if required.

Experience Requirements

Essential

  • English Language GCSE grade C or above or equivalent.
  • IT/Computer skills to RSA I or equivalent with recent work experience in this area.
  • Experience in handling telephone inquiries from customers and within the organization, prioritizing as necessary.
  • Recent experience in a customer care environment.
  • Experience in a high-demand, team-oriented setting.
  • Excellent communication skills.
  • Minimum six months of experience in an NHS or customer care environment.
  • Proficiency in using computers in a professional setting.
  • Familiarity with NHS Trust operations or general experience within the National Health Service.

Desirable

  • At least six months of receptionist experience or other relevant experience.

Education, Qualifications & Training

Essential

  • English Language GCSE grade C or above or equivalent.

Desirable

  • IT qualification.
  • Administrative qualification.

Skills, Abilities & Knowledge

Essential

  • Ability to communicate clearly in spoken English.
  • Ability to write legibly and clearly in English.
  • Ability to relay messages accurately.
  • Computer literacy with knowledge of Word and Excel.
  • Understanding of confidentiality and data protection requirements.
  • Demonstrated ability to organize workload, prioritize tasks, and take initiative as needed.
  • Capacity to work under pressure and meet tight deadlines while maintaining accuracy and attention to detail.
  • Ability to work collaboratively as part of a team and remain flexible.