Night Manager

3 weeks ago


Runcorn, Halton, United Kingdom Britannia Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Night Manager to join our team at The Daresbury Park Hotel, Warrington. As a Night Manager, you will be responsible for overseeing the night shift operations, ensuring the smooth running of the hotel, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Manage the night shift team: Supervise and coordinate the activities of the night shift staff, ensuring they are fully trained and equipped to handle any situation.
  • Maintain public areas: Ensure that all public areas, including the lobby, corridors, and restaurants, are clean, tidy, and well-maintained.
  • Prepare for events: Coordinate with the events team to ensure that all necessary arrangements are in place for events and functions.
  • Conduct security walks: Regularly conduct security walks to ensure the safety and security of the hotel and its guests.
  • Provide excellent customer service: Respond to guest queries and concerns, and provide exceptional customer service to ensure a positive experience.
  • Handover to the next team: Ensure a smooth handover to the next team on duty, including all necessary information and updates.

Requirements:

  • Management or supervisory experience: Proven experience in a management or supervisory role, particularly in hotel and hospitality operations.
  • Hotel operations knowledge: Familiarity with hotel operations, including front office, housekeeping, and food and beverage.
  • Opera computer systems: Knowledge of Opera computer systems is an advantage.

What We Offer:

  • Attractive salary: A competitive salary package.
  • Career development opportunities: Opportunities for career development and growth within the company.
  • Staff benefits: A range of staff benefits, including discounts on hotel stays, food, and drink.
  • Employee referral scheme: A referral scheme for employees who refer friends and family to work at the hotel.
  • Free meals on duty: Free meals on duty for employees.
  • Auto enrolment pension scheme: An auto-enrolment pension scheme.


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