Claims Recovery Specialist
10 hours ago
Location: Bexhill
Contract: Hybrid – Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £26,500 with opportunity for progression.
Role Overview:
We are seeking a skilled Claims Recovery Negotiator to join our dynamic Claims Recoveries team. As a key member of our team, you will be responsible for managing a portfolio of non-fault claims after a road traffic accident. Your primary objective will be to recover our costs from the responsible party, including third-party insurers, policyholders, and suppliers.
Key Responsibilities:
- Communicate effectively with policyholders and stakeholders via telephone, written correspondence, and webchat to keep them updated on claim developments and bring about resolution.
- Expertly handle challenging conversations and complaints.
- Validate claims and ensure policy operationality.
- Input and update claims reserves on our systems.
- Make effective use of the diary system to maintain a proactive approach to claims handling.
- Handle scheme claims within agreed terms and notify scheme insurer.
- Work towards individual and business KPIs.
- Investigate liability where required and make decisions, admitting or disputing.
- Refer suspected fraud to the Specialist Unit.
- Process incoming payments.
Requirements:
- Recovery/claims experience is highly beneficial, but not essential, as we'll provide the necessary training.
- A background in telephony-based work with excellent customer service skills.
- Strong attention to detail (data inputting skills).
- Administrative experience.
- Good overall IT knowledge, especially with Excel, Word, and Access desirable.
- Proven track record of problem-solving and delivering results.
- Proactive, organized approach to work.
What We Offer:
We are an equal opportunities employer, and we welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. We have a thorough referencing process, which includes credit and criminal record checks.
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