Postgraduate Education and Training Lead

5 days ago

London, Greater London, United Kingdom MemberWise Jobs Full time
Job Summary

This role is ideal for an individual with experience in training and education, looking to join a dynamic team at MemberWise Jobs. The successful candidate will be responsible for supporting the delivery and continuous improvement of our education and training journey.

Key Responsibilities
  • Education and Training Program Management
    • Support the development and implementation of education and training programs, including course agendas, delegate and speaker support, and course administration.
    • Collaborate with the team to ensure the smooth delivery of training programs, including virtual sessions and face-to-face events.
  • Delegate and Speaker Support
    • Provide excellent customer service to delegates and speakers, ensuring their needs are met before and after the course.
    • Coordinate delegate and speaker logistics, including registration, accommodation, and travel arrangements.
  • Course Administration
    • Manage course bookings, including processing payments and sending booking confirmations.
    • Prepare and distribute course materials, including delegate packs, learning materials, and handbooks.
  • Reporting and Analysis
    • Monitor and analyze course attendance and progress, providing regular reports to the management team.
    • Identify areas for improvement and implement changes to enhance the education and training program.
  • Team Support
    • Provide administrative support to the team, including responding to queries and managing email correspondence.
    • Collaborate with the team to achieve shared goals and objectives.
Requirements
  • Qualifications and Experience
    • A qualification or experience in event and/or learning management.
    • Experience in managing delivery of courses and training programs, including course agendas, delegate and speaker support, and course administration.
  • Skills and Competencies
    • Strong planning and prioritization skills with the ability to multitask.
    • Excellent oral and written communication skills.
    • Excellent customer service skills.
    • Basic financial awareness and understanding, including working to a budget and controlling costs.
    • General IT skills, including MS Office and customer databases.
Benefits
  • Pension Scheme
  • Learning and Development Opportunities
  • Interest-Free Loan for Travel and Home Moving

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