Customer Service Team Lead
6 days ago
Job Title: Customer Service Team Lead
Job Summary:
Origin Recruitment Limited is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer care administrators and providing excellent customer service to our network of associates.
Key Responsibilities:
- Lead a team of customer care administrators to provide exceptional customer service
- Develop and implement coaching and feedback strategies to improve team performance
- Conduct regular one-on-one meetings and performance reviews with team members
- Collaborate with colleagues to achieve business objectives
- Develop product and process knowledge to provide excellent customer service
Requirements:
- Fluent in spoken and written German and English
- Passionate about delivering customer service
- Flexible coaching and feedback skills
- Ability to work in a team and ask for help when needed
Benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy and sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
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