Customer Service Team Lead

6 days ago


Saint Neots, Cambridgeshire, United Kingdom ORIGIN RECRUITMENT LIMITED Full time £30,500

Job Title: Customer Service Team Lead

Job Summary:

Origin Recruitment Limited is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer care administrators and providing excellent customer service to our network of associates.

Key Responsibilities:

  • Lead a team of customer care administrators to provide exceptional customer service
  • Develop and implement coaching and feedback strategies to improve team performance
  • Conduct regular one-on-one meetings and performance reviews with team members
  • Collaborate with colleagues to achieve business objectives
  • Develop product and process knowledge to provide excellent customer service

Requirements:

  • Fluent in spoken and written German and English
  • Passionate about delivering customer service
  • Flexible coaching and feedback skills
  • Ability to work in a team and ask for help when needed

Benefits:

  • Contributory pension scheme of up to 6%
  • Opportunity to buy and sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Cycle2Work scheme
  • Eye care vouchers
  • Free monthly nutritional and personal care products
  • Life assurance
  • Discounts at leading brands and retailers


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