Van Collections Coordinator

2 weeks ago

Leeds, Leeds, United Kingdom Evri Full time

Job Summary

We are seeking a highly organized and detail-oriented Van Collections Coordinator to join our team at Evri. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our Supplier Collections scheme.

Key Responsibilities

  • Collection Confirmation: Respond to external suppliers with stock collection confirmation details and attach relevant pallet/carton labels.
  • Delivery Scheduling: Ensure delivery appointments are made with clients either by the supplier or ourselves.
  • Direct Despatch Collection Requests: Input all direct despatch collection requests for customers/clients, responding to telephone or email requests and confirming collection details.
  • Liaison with Depot Supervisors: Liaise with depot supervisors and management regarding abnormal or special collections via Hermes.
  • Trailer and Carrier Management: Obtain costs prior to arranging collections for trailer/3rd party carriers.
  • Trailer Numbers and Hub Information: Ensure trailer numbers are obtained from depots daily for stock deliveries and pass information to the relevant hub.
  • Documentation and Reporting: Process documentation for the relevant hub, advising on collections and deliveries expected each night, and provide loading plans and appointment numbers for deliveries to clients.
  • Planning and Data Analysis: Produce data for the planning team at Rugby with depot volumes for expected DD traffic the following day.
  • Problem Resolution: Eradicate any problems that may occur with stock collected or delivered, working with depot/hub supervisors/managers to resolve issues and record non-conformance on the Atlas system for SLA and KPI reporting.
  • POD Receipt and Delivery Tracking: Ensure PODs are received back from transport for all deliveries made in client warehouses.
  • Client Deliveries and POD Receipt: Ensure client deliveries via depots (cross-docking) are done on the planned day and receive PODs back in the office.
  • Reporting and KPIs: Input figures and balance weekly/period-end reports as required by managers/team leaders and assist with producing daily KPI reports of failed supplier/depot collections for escalation to client managers.
  • Invoice Verification: Assist the stock collection team leader with checking invoices from 3rd party carriers against the Atlas system.
  • Collection Charging and Client Queries: Ensure all collections are charged daily as per collection report/PODs and take and deal with calls from clients/customers for queries with suppliers.

Requirements

  • Good Educational Background
  • Excellent Organizational Skills
  • Ability to Work Independently or as Part of a Team
  • Computer Literate with Microsoft Office
  • Strong Numeracy Skills
  • Ability to Prioritize and Work to Tight Deadlines
  • Flexible Approach and Attitude to Work

Why Work at Evri?

We're committed to building a truly inclusive and diverse workplace where everyone can bring their whole authentic selves. We're on a journey to better represent the customers we serve around the UK, removing barriers and ensuring each person at Evri is valued for who they are and what they bring to our business.

We're excited for the future and look forward to delivering it together.

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