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Portfolio and Business Operations Manager
3 months ago
As the leading airline in the nation, we take immense pride in bridging Britain with the globe and vice versa.
This connection has been our mission for over a century, dating back to our initiation of the world's first international scheduled air service between London and Paris.
This innovative spirit has been ingrained in our culture since inception. It is the ethos we share with our passengers, partners, and team members.
Whether you are a comforting voice on the phone, a welcoming presence at the door, or ensuring our operations run smoothly, a career at British Airways is what you make of it.
We believe remarkable achievements stem from being inspired to think expansively and bringing your aspirations to work each day, which is why, at British Airways, the sky is never the limit.
Business Operations and Portfolio Manager - Offer & Order Solutions
Role Objective:
The Business Operations and Portfolio Manager will collaborate closely with the Head of Offer & Order Solutions (part of Revenue Management) to guarantee the department functions at its highest capacity. This role encompasses various dimensions, all aimed at maximizing team productivity and engagement. The manager will ensure that we maintain strong, transparent processes and communications, a unified vision, a cohesive strategy, and a vibrant culture.
Key Responsibilities:
Collaborate with the Head of Offer & Order Solutions to boost team efficiency. Implement and refine team processes, including standardizing portfolio management tools and reporting, managing feature requests, and enhancing interactions with external partners. Align departmental strategies by coordinating with Product teams. Lead data and reporting initiatives, aiding in the definition, production, and visualization of KPIs and metrics. Supervise Process Executives and manage cross-team portfolio oversight. Develop and execute a departmental engagement and wellbeing strategy. Foster a culture of continuous feedback, onboarding, training, and learning programs. Advocate for best practices and ensure comprehensive Business Continuity Plans for systems and infrastructure.What You Bring to British Airways:
Highly organized with a keen eye for detail and sound judgment. Proactive, ownership-driven, and dependable. Strong problem-solving, collaboration, and relationship-building capabilities. Excellent business insight, critical thinking, and analytical skills. Confident communicator with strong persuasive abilities and a creative mindset.Your Background:
Proven experience in team leadership and fostering team engagement and culture. Demonstrated success in process management and organizational improvement. Familiarity with the airline commercial ecosystem, including PSS and related systems, is advantageous. Understanding of airline Revenue Management and distribution strategies is beneficial. Experience working within Agile teams is preferred.Our Offer:
We believe that every individual working with us should feel appreciated for their contributions. This is one of the reasons our rewards extend well beyond a competitive salary.
From your first day, you will gain access to exceptional staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights. Additionally, you will receive up to 30 discounted 'Hotline' airfares annually for yourself, friends, and family.
At British Airways, you will have the opportunity to embrace new challenges and progress in a manner that aligns with your aspirations. We encourage all our employees to explore opportunities across our organization to aid in their development and advancement.
We are committed to continuous improvement, and we expect the same from our team members.
Inclusion & Diversity
At British Airways, we all play a role in fostering an inclusive workplace. Diverse representation among our workforce is crucial to us, and we recognize that each of our colleagues is uniquely different, bringing their own originality, creativity, and identity to our organization.
Inclusion and diversity drive innovation, and we are dedicated to cultivating a culture where everyone feels empowered to be themselves. We seek individuals from all backgrounds and cultures to join us on our journey to becoming a Better BA as we continue to connect Britain with the world and the world with Britain.
