Automotive Product Support Expert
3 weeks ago
Job Title: Automotive Technical Adviser
Job Type: Full-time
Industry: Automotive
Company: CV Library
Location: Remote
Job Description:
We are seeking a highly skilled and motivated Automotive Technical Adviser to join our team. As a key member of our team, you will be responsible for providing technical support and training to dealers, responding to queries about products and services, and maintaining CRM databases.
Key Responsibilities:
- Technical Support: Provide technical support and training to dealers, ensuring they have the necessary knowledge and skills to effectively use our products and services.
- Query Resolution: Respond to queries from customers and dealers about products, services, and costs, ensuring timely and accurate resolution.
- CRM Database Management: Maintain and update CRM databases, ensuring accurate and up-to-date information.
- File Key Management: Manage daily file key activities, ensuring efficient and effective processing.
- Testing and Research: Conduct testing and research on products, identifying areas for improvement and implementing changes.
- Workshop Support: Provide support to workshop activities, including dyno testing and other technical tasks.
Requirements:
- Strong IT Skills: Possess strong IT skills, including high knowledge of MS packages.
- Communication Skills: Demonstrate strong communication skills, verbal, written, and interpersonal.
- Customer Service: Provide excellent customer service and telephone manner.
- Time Management: Possess strong time management and organizational skills, ensuring efficient and effective task completion.
- Automotive Experience: Have relevant automotive experience, with a strong understanding of the industry and its requirements.
What We Offer:
We offer a competitive salary and a range of benefits, including opportunities for professional development and growth.
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