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Automotive Technical Support Specialist

2 months ago

BradfordonAvon, Wiltshire, United Kingdom AB Dynamics Full time

Role Overview

This exciting opportunity allows you to work with leading automotive clients worldwide, providing expert support, training, and demonstrations on our cutting-edge robotic and software solutions. As an Applications Support Engineer, you will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring the smooth operation and optimal performance of our products. You will collaborate with cross-functional teams to deliver exceptional customer support and contribute to customer satisfaction.

Key Responsibilities

  • Provide technical support to customers via various channels, including installation, configuration, operation, and troubleshooting of our robotic systems.
  • Analyse, diagnose, and solve technical problems reported by customers related to AB Dynamics' Track Test Systems product offering.
  • Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions; travel globally to help resolve issues, train customers, and perform demonstrations.
  • Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products.
  • Build and maintain strong relationships with customers, understanding their needs and expectations.

Requirements

  • Strong technical aptitude and troubleshooting skills, with a solid understanding of robotic systems and staying up to date on industry trends.
  • Familiarity with sensors, actuators, control systems, and related technologies.
  • Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues.
  • Strong documentation and knowledge management skills to create and maintain support materials.
  • Ability to travel globally to customer sites for on-site support and delivery of training, as required.

Why Work with Us?

We are a part of The AB Dynamics Group, an innovative and dynamic company with a friendly and supportive working environment. Our attractive benefits package includes a discretionary company bonus scheme, 25 days holiday (plus bank holidays), and generous company pension contributions. We are committed to promoting equality of opportunity for all staff and job applicants, and we do not discriminate against staff based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.