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IT Service Desk Engineer

2 months ago

Bath, Bath and North East Somerset, United Kingdom Adecco Full time
Job Description

Job Title: Technical Support Specialist

Job Type: Full-time

Company: Adecco

Location: Remote

Job Description:

Key Responsibilities
  • Provide technical support for IT and Audio Visual equipment, software, and services.
  • Ensure smooth operation of the IT Delivery and Operations Service Desk.
  • Provide 1st and 2nd line support for IT and Audio Visual equipment, software, and services.
  • Provide Assistive Technology guidance and support.
Technical Requirements
  • IT Service Desk (1st and 2nd line support)
  • AV Service Desk (1st line)
  • Laptop Loan (staff)
  • Laptop loan (Events)
  • AV equipment loans
  • IT/AV Support for General Teaching Areas (1st/2nd line support)
  • IT Support for General Devices (1st/2nd line support)
  • Laptop loans for digital inclusion (75 devices)
  • IT/AV Support for Standard Office Moves and New Builds
  • Deployment of standard end-user compute devices
  • Annual refresh of standard GTA devices
  • Production of self-help guides
  • Exam laptop standard configurations
  • Lecture Capture (1st/2nd line support)
  • Remote Support service
  • DDaT Activities for Start of New Academic Year
  • Proactive maintenance and replacement of AV equipment
  • Hybrid Events and Teaching (1st/2nd line)
  • Building Project Consultancy
  • Support for University Events (1st line)
Technology Stack
  • Topdesk
  • Nagios
  • BeyondTrust Remote Support
  • JISC Online Surveys
  • Clearpass
  • BluCat network asset management
  • Active Directory
  • Microsoft Intune
  • Jamf
  • Microsoft Teams
  • Panopto
  • M365
  • Assisted Hearing induction loop (Loopworks)
  • Microphone Transmission Systems (eg DECT/ISM70)
  • Lighting management systems eg Dali, FMX
  • Signal management eg EDID and HDCP