Dental Service Improvement Specialist
4 days ago
We are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.
Key Responsibilities- Act as a subject matter expert for NHS Dental Services systems and processes.
- Liaise with internal and external stakeholders to define requirements and assess the impact of system changes.
- Monitor complex data sets to identify areas for improvement and implement measures to improve performance.
- Set KPIs in collaboration with senior managers and monitor delivery against these.
- Create statistical reports to communicate challenges and results to external stakeholders.
- Ensure any changes are made in compliance with NHSBSA policy and procedures.
- Represent NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management, and compliance with Data Protection and Freedom of Information Acts.
- Manage all escalated issues and complaints for area of expertise.
- Work with large data sets from a variety of sources and create standard data formats that can be easily analysed, segmented, and profiled to form data sets.
- Manipulate complex data sets to identify and present opportunities for improvement.
- Plan regular stakeholder engagement sessions and attend relevant industry events.
- Represent NHS Dental Services at industry forums and provide and receive highly complex information.
- Identify opportunities for additional data collections and improvements to support decision making.
- Data cleanse our system data to drive efficiencies and improve data quality.
- Support the Dental Delivery Manager on the planning and delivery of other projects and initiatives as required.
- Provide training and support to internal and external parties to ensure that requirements are fully understood and embedded within organisations.
- Excellent analytical skills with ability to highlight improvement areas.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to see wider implications, consequences, and connections for all issues.
- A high level of confidence and ability to engage with and influence others.
- Proactive individual who works well independently or as part of a team.
- Excellent Presentation Skills both in person and on-line through Teams.
- Ability to handle conflict and negotiate change with stakeholders.
- Ability to evaluate and measure success of delivered projects.
- Well organized and able to work to tight deadlines, prioritise tasks and work on own initiative.
- Comprehensive understanding of accountability to clients and stakeholders.
- Committed to continuous improvement and partnership working.
- Ability to prioritise own activities and plan workload.
- Able to use database, word processing, spread sheet and presentational IT packages to produce complex and, at times, highly sensitive reports, and operational information.
- Ability to interpret policy and regulations.
- Understanding of NHSBSA's dental services, data, and systems.
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments, and much more. Our services are used by NHS organisations, contractors, and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity, and inclusion are at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing, and more.
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