Dental Service Improvement Specialist
5 days ago
We are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.
Key Responsibilities- Act as a subject matter expert for NHS Dental Services systems and processes.
- Liaise with internal and external stakeholders to define requirements and assess the impact of system changes.
- Monitor complex data sets to identify areas for improvement and implement measures to improve performance.
- Set KPIs in collaboration with senior managers and monitor delivery against these.
- Create statistical reports to communicate challenges and results to external stakeholders.
- Ensure any changes are made in compliance with NHSBSA policy and procedures.
- Represent NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management, and compliance with Data Protection and Freedom of Information Acts.
- Manage all escalated issues and complaints for area of expertise.
- Work with large data sets from a variety of sources and create standard data formats that can be easily analyzed, segmented, and profiled to form data sets.
- Manipulate complex data sets to identify and present opportunities for improvement.
- Plan regular stakeholder engagement sessions and attend relevant industry events.
- Represent NHS Dental Services at industry forums and provide and receive highly complex information.
- Identify opportunities for additional data collections and improvements to support decision making.
- Data cleanse our system data to drive efficiencies and improve data quality.
- Support the Dental Delivery Manager on the planning and delivery of other projects and initiatives as required.
- Provide training and support to internal and external parties to ensure that requirements are fully understood and embedded within organizations.
- Excellent analytical skills with the ability to highlight improvement areas.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to see wider implications, consequences, and connections for all issues.
- A high level of confidence and ability to engage with and influence others.
- Proactive individual who works well independently or as part of a team.
- Excellent presentation skills both in person and online through Teams.
- Ability to handle conflict and negotiate change with stakeholders.
- Ability to evaluate and measure success of delivered projects.
- Well-organized and able to work to tight deadlines, prioritize tasks, and work on own initiative.
- Comprehensive understanding of accountability to clients and stakeholders.
- Committed to continuous improvement and partnership working.
- Ability to prioritize own activities and plan workload.
- Able to use database, word processing, spreadsheet, and presentational IT packages to produce complex and, at times, highly sensitive reports and operational information.
- Ability to interpret policy and regulations.
- Understanding of NHSBSA's dental services, data, and systems.
- Detailed understanding of NHS dentistry contracts and the supporting regulations and policies.
- Understanding of the importance of personal impact when dealing with stakeholders.
- Knowledge and experience of wider external environment.
- Knowledge of other NHSBSA service areas.
- Knowledge of policy development and implementation.
- Ability to write formal reports.
- Experience of handling sensitive data.
- Experience of balancing multiple priorities.
- Significant experience of liaising with external stakeholders.
- Significant experience of using data to drive improvements.
- Educated to 5 GCSE's level C including Maths and English or equivalent.
- Significant relevant experience.
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