Current jobs related to Service Improvement Officer - Eastbourne, East Sussex - NHS Business Services Authority
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Service Improvement Officer
3 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.Key ResponsibilitiesAct as a subject...
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Service Improvement Officer
3 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
2 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeJob SummaryNHS Business Services Authority is seeking a highly skilled Service Improvement Officer to join our team. As a key member of our Dental Business Development Team, you will play a vital role in driving continuous improvement and delivering exceptional service to our customers.Key Responsibilities:Act as a subject matter expert for NHS Dental...
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Dental Service Improvement Officer
2 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeJob SummaryWe are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.About the RoleThe successful candidate will be responsible for:Acting as a...
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Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeJob SummaryWe are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.About the RoleThe successful candidate will be responsible for:Acting as a...
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Dental Service Improvement Officer
4 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
3 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
2 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeJob SummaryAn exciting opportunity has arisen within the NHS Business Services Authority to join our Dental Business Development Team as a Service Improvement Officer. This role is a key part of our succession plan and transition from the Compass system to the new solution being developed by the Transforming Dental Services project.As a Service Improvement...
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Dental Service Improvement Officer
1 week ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
4 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Dental Service Improvement Officer
4 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
-
Dental Service Improvement Officer
4 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
-
Dental Service Improvement Officer
4 weeks ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
-
Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
-
Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Service Improvement Officer
2 months ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
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Service Improvement Officer
2 months ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our Dental Services team at the NHS Business Services Authority. As a key member of our team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject matter expert...
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Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
-
Dental Service Improvement Officer
1 month ago
Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full timeAbout the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...
Service Improvement Officer
2 months ago
We are seeking a highly skilled and motivated Service Improvement Officer to join our Dental Services team at the NHS Business Services Authority. As a key member of our team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.
Key Responsibilities- Act as a subject matter expert for NHS Dental Services' systems and processes.
- Develop and maintain excellent working relationships with external stakeholders to ensure NHS Dental Services interests are represented.
- Liaise with internal and external stakeholders to define requirements and assess the impact of system changes.
- Monitor complex data sets to identify areas for improvement and implement measures to improve performance.
- Set KPIs in collaboration with senior managers and monitor delivery against these.
- Create statistical reports to communicate challenges and results to external stakeholders.
- Ensure any changes are made in compliance with NHSBSA policy and procedures.
- Represent NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management, and compliance with Data Protection and Freedom of Information Acts.
- Manage all escalated issues and complaints for area of expertise.
- Work with large data sets from a variety of sources and create standard data formats that can be easily analyzed, segmented, and profiled to form data sets.
- Manipulate complex data sets to identify and present findings.
- Utilize horizon scanning techniques to stay ahead of future changes and developments with dentistry.
- Plan regular stakeholder engagement sessions and attend relevant industry events.
- Represent NHS Dental Services at industry forums and provide and receive highly complex information.
- Identify opportunities for additional data collections and improvements to support decision making.
- Data cleanse our system data to drive efficiencies and improve data quality.
- Support the Dental Delivery Manager on the planning and delivery of other projects and initiatives as required.
- Provide training and support to internal and external parties to ensure that requirements are fully understood and embedded within organizations.
- Excellent analytical skills with the ability to highlight improvement areas.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Ability to see wider implications, consequences, and connections for all issues.
- A high level of confidence and ability to engage with and influence others.
- Proactive individual who works well independently or as part of a team.
- Excellent presentation skills both in person and online through Teams.
- Ability to handle conflict and negotiate change with stakeholders.
- Ability to evaluate and measure success of delivered projects.
- Well-organized and able to work to tight deadlines, prioritize tasks, and work on own initiative.
- Comprehensive understanding of accountability to clients and stakeholders.
- Committed to continuous improvement and partnership working.
- Ability to prioritize own activities and plan workload.
- Able to use database, word processing, spreadsheet, and presentational IT packages to produce complex and, at times, highly sensitive reports and operational information.
- Ability to interpret policy and regulations.
- Understanding of NHSBSA's dental services, data, and systems.
- Detailed understanding of NHS dentistry contracts and the supporting regulations and policies.
- Understanding of the importance of personal impact when dealing with stakeholders.
- Knowledge and experience of wider external environment.
- Knowledge of other NHSBSA service areas.
- Knowledge of policy development and implementation.
- Ability to write formal reports.
- Experience of handling sensitive data.
- Experience of balancing multiple priorities.
- Significant experience of liaising with external stakeholders.
- Significant experience of using data to drive improvements.
- Educated to 5 GCSE's level C including Maths and English or equivalent.
- Significant relevant experience.
