Service Improvement Officer

3 weeks ago

Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time
About the Role

We are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.

Key Responsibilities
  • Act as a subject matter expert for NHS Dental Services systems, policies, and procedures.
  • Liaise with internal and external stakeholders to define requirements and assess the impact of system changes.
  • Monitor complex data sets to identify areas for improvement and implement measures to improve performance.
  • Set KPIs in collaboration with senior managers and monitor delivery against these.
  • Create statistical reports to communicate challenges and results to external stakeholders.
  • Ensure any changes are made in compliance with NHSBSA policy and procedures.
  • Represent NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management, and compliance with Data Protection and Freedom of Information Acts.
  • Manage all escalated issues and complaints for area of expertise.
  • Work with large data sets from a variety of sources and create standard data formats that can be easily analysed, segmented, and profiled to form data sets.
  • Manipulate complex data sets to identify and present utilising horizon scanning techniques to stay ahead of future changes and developments with dentistry.
  • Plan regular stakeholder engagement sessions, ensuring relevant internal and external stakeholders are in attendance.
  • Attend relevant industry events.
  • Represent NHS Dental Services at industry forums, providing and receiving highly complex information and ensuring this is fully understood.
  • Identify opportunities for additional data collections and improvements to support decision making.
  • Data cleanse our system data to drive efficiencies and improve our data quality.
  • Support the Dental Delivery Manager on the planning and delivery of other projects and initiatives as required.
  • Provide training and support to internal and external parties to ensure that requirements are fully understood and embedded within organisations.
Person Specification

We are looking for a highly skilled and experienced individual with the following qualifications and skills:

  • Excellent analytical skills with the ability to highlight improvement areas.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Ability to see wider implications, consequences, and connections for all issues.
  • A high level of confidence and ability to engage with and influence others.
  • Proactive individual who works well independently or as part of a team.
  • Excellent presentation skills both in person and online through Teams.
  • Ability to handle conflict and negotiate change with stakeholders.
  • Ability to evaluate and measure success of delivered projects.
  • Well-organised and able to work to tight deadlines, prioritise tasks, and work on own initiative.
  • Comprehensive understanding of accountability to clients and stakeholders.
  • Committed to continuous improvement and partnership working.
  • Ability to prioritise own activities and plan workload.
  • Able to use database, word processing, spreadsheet, and presentational IT packages to produce complex and, at times, highly sensitive reports and operational information.
  • Ability to interpret policy and regulations.
  • Understanding of NHSBSA's dental services, data, and systems.
Desirable Qualifications and Skills

We would also welcome applications from individuals with the following qualifications and skills:

  • Detailed understanding of NHS dentistry contracts and the supporting regulations and policies.
  • Understanding of the importance of personal impact when dealing with stakeholders.
  • Knowledge and experience of wider external environment.
  • Knowledge of other NHSBSA service areas.
  • Knowledge of policy development and implementation.
  • Ability to write formal reports.
Experience

We are looking for an individual with significant experience in the following areas:

  • Handling sensitive data.
  • Balancing multiple priorities.
  • Liaising with external stakeholders.
  • Using data to drive improvements.
Qualifications

We require an individual with the following qualifications:

  • GCSEs in Maths and English or equivalent.
  • Significant relevant experience.
Working Arrangements

We offer a range of benefits, including:

  • 27 days leave (increasing with length of service) plus 8 bank holidays.
  • Flexible working (we are happy to discuss options such as compressed hours).
  • Flexi time.
  • Hybrid working model (we are currently working largely remotely).
  • Career development.
  • Active wellbeing and inclusion networks.
  • Excellent pension.
  • NHS Car lease scheme.
  • Access to a wide range of benefits and high street discounts.

We are committed to being a flexible employer and will endeavour to offer a working pattern that suits you wherever possible.

  • Dental Service Improvement Officer

    1 week ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    Job SummaryNHS Business Services Authority is seeking a highly skilled Service Improvement Officer to join our team. As a key member of our Dental Business Development Team, you will play a vital role in driving continuous improvement and delivering exceptional service to our customers.Key Responsibilities:Act as a subject matter expert for NHS Dental...

  • Dental Service Improvement Officer

    1 week ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    1 month ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.About the RoleThe successful candidate will be responsible for:Acting as a...

  • Dental Service Improvement Officer

    1 month ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Improvement Officer to join our Dental Business Development Team. As a key member of the team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.About the RoleThe successful candidate will be responsible for:Acting as a...

  • Dental Service Improvement Officer

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    Job SummaryAn exciting opportunity has arisen within the NHS Business Services Authority to join our Dental Business Development Team as a Service Improvement Officer. This role is a key part of our succession plan and transition from the Compass system to the new solution being developed by the Transforming Dental Services project.As a Service Improvement...

  • Dental Service Improvement Officer

    6 days ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Service Improvement Officer

    2 months ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Service Improvement Officer

    2 months ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Service Improvement Officer

    2 months ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our Dental Services team at the NHS Business Services Authority. As a key member of our team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject matter expert...

  • Service Improvement Officer

    2 months ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly skilled and experienced Service Improvement Officer to join our Dental Services team at the NHS Business Services Authority. As a key member of our team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject matter expert...

  • Dental Service Improvement Officer

    1 month ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...

  • Dental Service Improvement Officer

    1 month ago

    Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

    About the RoleWe are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering high-quality services to our customers.Key ResponsibilitiesAct as a subject...