Dental Service Improvement Officer

6 days ago

Eastbourne, East Sussex, United Kingdom NHS Business Services Authority Full time

About the Role

We are seeking a highly motivated and experienced Service Improvement Officer to join our team at the NHS Business Services Authority. As a key member of our Dental Business Development Team, you will play a crucial role in driving continuous improvement and delivering exceptional service to our customers.

Key Responsibilities

  • Act as a subject matter expert for NHS Dental Services systems, developing and maintaining a deep understanding of our systems, policies, and procedures.
  • Liaise with internal and external stakeholders to define requirements and assess the impact of system changes, ensuring that our services are delivered in line with specified requirements.
  • Monitor complex data sets to identify areas for improvement and implement measures to improve performance, setting KPIs in collaboration with senior managers and monitoring delivery against these.
  • Create statistical reports to communicate challenges and results to external stakeholders, ensuring a transparent and responsive service.
  • Represent NHS Dental Services for Information Governance, including Information Security, Business Continuity, Records Management, and compliance with Data Protection and Freedom of Information Acts.
  • Manage all escalated issues and complaints for area of expertise, working with large data sets from a variety of sources and creating standard data formats that can be easily analysed, segmented, and profiled to form data sets.

Requirements

  • Excellent analytical skills with the ability to highlight improvement areas.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • A high level of confidence and ability to engage with and influence others.
  • Proactive individual who works well independently or as part of a team.
  • Ability to handle conflict and negotiate change with stakeholders.
  • Ability to evaluate and measure success of delivered projects.
  • Well-organized and able to work to tight deadlines, prioritizing tasks and working on own initiative.
  • Comprehensive understanding of accountability to clients and stakeholders.
  • Committed to continuous improvement and partnership working.

About Us

The NHS Business Services Authority is a leading provider of business services to the NHS, and we are proud to be part of the NHS family. We are committed to delivering exceptional service to our customers and are seeking a highly motivated and experienced individual to join our team.

What We Offer

  • 27 days leave (increasing with length of service) plus 8 bank holidays.
  • Flexible working (we are happy to discuss options such as compressed hours).
  • Flexi time.
  • Hybrid working model (we are currently working largely remotely).
  • Career development.
  • Active wellbeing and inclusion networks.
  • Excellent pension.
  • NHS Car lease scheme.
  • Access to a wide range of benefits and high street discounts.

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