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Service Team Leader

2 months ago

Croydon, Greater London, United Kingdom Rentokil Initial plc Full time
About the Role

We are seeking a highly skilled and experienced Service Team Leader to join our Accommodation Services team at Rentokil Initial plc. As a Service Team Leader, you will play a crucial role in leading a team of Service Drivers to deliver exceptional service to our customers.

Key Responsibilities
  • Team Leadership: Lead a team of up to 10 Service Drivers across a geographical area, ensuring they are equipped to deliver high-quality service to customers.
  • Service Coordination: Collaborate with other Team Leaders to plan and coordinate Service Drivers to ensure each customer receives the right service as promised.
  • Customer Liaison: Liaise with customers to resolve issues and complaints in a timely and professional manner.
  • Performance Monitoring: Monitor team performance through quality checks and accompanied customer service visits to drive improvement and enhance customer satisfaction.
  • Communication: Communicate with warehouse staff to ensure drivers have the necessary products and information for their routes.
  • Installation Planning: Support the Sales Team in planning installations to exceed customer expectations.
Requirements
  • Leadership Experience: Demonstrate proven leadership skills in a work environment.
  • Fast-Paced Environment: Be comfortable working in a fast-paced and varied work environment.
  • Driving License: Hold a full UK Driving Licence with a maximum of 6 points.
  • Service Delivery Experience: Have experience in managing within a service delivery environment, although training will be provided.
Benefits
  • Competitive Salary: £26,820 per annum.
  • Grading System: Higher salary bandings for consistently strong performance.
  • Monthly Bonus Scheme: Earn a monthly bonus based on performance.
  • Sales Leads Commission: Earn commission on sales leads.
  • RI Rewards: Enjoy cashback and discounts on multiple retailers.
  • Job Security: Be part of a FTSE 100 company with job security.