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Administrative Assistant

2 months ago

York, York City, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Sales Support team as a Customer Support Administrator. As a key member of our team, you will play a vital role in ensuring the smooth operation of our sales processes and providing exceptional customer service.

Key Responsibilities
  • Order Management: Input all orders daily, ensuring they are accurately recorded and processed in a timely manner.
  • Order Monitoring: Continuously monitor online orders and process them accordingly, ensuring customer satisfaction.
  • Customer Liaison: Liaise with the Sales teams to validate order information and resolve any customer queries or issues.
  • Problem-Solving: Investigate the root cause of customer issues, apply corrective actions, and suggest preventative measures to improve customer satisfaction.
  • Communication: Respond to pricing requests, sales enquiries, and forward qualified sales opportunities to the appropriate Sales team.
  • Product Promotion: Promote the full range of products and services to customers, identifying sales opportunities and driving revenue growth.
  • Operational Support: Liaise with the Operations department to ensure customer requirements are met, including costs and timescales for dispatching large or multiple orders.
  • Customer Retention: Make courtesy calls to follow up on activities, ensure customer retention, and identify future sales opportunities.
Requirements
  • Excellent Communication Skills: Strong written and verbal communication skills, with a focus on professional email communication.
  • Professional Manner: A professional telephone manner, able to communicate clearly and concisely to business customers.
  • Customer Service Skills: Excellent customer service skills, with a focus on delivering exceptional customer experiences.
  • Administrative Skills: Accurate and efficient administration, including the use of company systems and software.
  • Technical Skills: Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • Problem-Solving Skills: Strong problem-solving skills, including identification of root cause and improvements.
  • Sales Acumen: Ability to recognize sales opportunities and drive revenue growth.
Benefits
  • Company Culture: Excellent company ethos and career opportunities.
  • Bonus Scheme: Bonus paid based on company profit scheme and paid quarterly.
  • Holiday Entitlement: 23 days holiday plus bank holidays – increasing with length of service.
  • Employee Benefits: Access to Simplyhealth, Denplan, and life insurance.
  • Work-Life Balance: Hybrid working 3 days in the office 2 days at home after training.
  • Pension Scheme: Contributory pension scheme.