Administrative Assistant

2 months ago


York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and communicative Administrative Assistant to join our dynamic administration and reception team in the Neurology department at York and Scarborough Teaching Hospitals NHS Foundation Trust.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff, responding to queries and resolving issues in a professional and empathetic manner.
  • Manage and maintain accurate records, including patient information and administrative data, ensuring confidentiality and data protection.
  • Process new patient referrals and appointments, utilizing e-referral software and other administrative systems.
  • Monitor and respond to joint email inbox, ensuring timely and effective communication.
  • Liaise with clinicians to book follow-up appointments and coordinate patient care.
Requirements
  • GCSE Level or equivalent in Maths and English, with a strong focus on communication and administrative skills.
  • Computer literacy skills, including proficiency in Microsoft Office and other administrative software.
  • Experience in a busy healthcare setting, with a strong understanding of administrative procedures and protocols.
What We Offer
  • A supportive and dynamic work environment, with opportunities for professional development and growth.
  • A competitive salary and benefits package, including access to the NHS Pension Scheme and generous holiday entitlement.
  • A range of learning and development opportunities, including training and education programs.
  • A commitment to staff wellbeing and work-life balance, with flexible working arrangements and employee assistance programs.


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