Director of Kerbside Operations

6 days ago

Slough, Slough, United Kingdom Marston Holdings Full time
About the Role

We are seeking an experienced and skilled Associate Director to join our team at Marston Holdings. As a key member of our management team, you will be responsible for leading and managing our kerbside management services, including highway and public realm design schemes.

Key Responsibilities
  • Client Relationships: Establish and maintain strong relationships with key clients, adopting a collaborative partnership approach and negotiating with internal and external business partners, clients, and customers.
  • Industry Knowledge: Develop a solid understanding of changes and innovation within the industry and kerbside management.
  • Project Delivery: Ensure projects are secured in line with business commercial guidelines and meet quality, financial, and client satisfaction objectives.
  • Business Development: Deliver and contribute to the success of business plans and strategies, developing, tracking, and securing new opportunities in the public and private sectors.
  • Team Leadership: Lead and mentor direct reports and teams of consultants to support project delivery.
  • Staff Development: Ensure that staff are provided with the appropriate information technology and training to maintain high-quality service delivery at all times.
  • Reporting and Performance: Report and contribute at operational team meetings and implement agreed management strategies, undertaking annual appraisals to agree, monitor, and measure performance targets.
  • Programme Management: Manage programmes of work and deliver expert technical support, input, and services in the delivery of kerbside management projects.
  • Commercial Management: Provide commercial management, project programming, resource management, risk assessment, quality checking, and delivery management, including authorisation of project work.
  • Resource Management: Monitor utilisation of managed teams and take ownership of emerging issues with workload and pipeline.
  • Recruitment and Development: Proactively recruit and develop quality resources and assist in the management of resources and service delivery cross-regionally.
  • Financial Performance: Support regional financial performance through management of key accounts, debt management, project oversight, staff resourcing, resource scheduling, and pipeline analysis.
Requirements
  • Chartered Status: Chartered status, such as ICE or CIHT.
  • Kerbside Management Expertise: Demonstrable knowledge and expertise in kerbside management design and implementation.
  • Industry Experience: Seasoned professional with substantial experience in the professional discipline and recognised in the industry.
  • Solution Development: Experienced in solution development and able to develop, price, and agree scope of services, as well as leading and winning tender opportunities.
  • Technical Reporting: Experienced in writing and reviewing technical reports and adept in conveying key messages in a simple and clear manner from complex technical documentation.
  • Mentoring and Training: Highly effective mentoring and training skills to develop and support staff.
  • Financial Management: Knowledge and experience of financial management for significant project and programme values, with demonstrable business/commercial management skills of small to large projects.
What We Offer
  • Salary: Up to £75,000 per annum, depending on experience.
  • Hybrid Working: Flexible working arrangements, including hybrid working.
  • Contract: Permanent contract.
  • Hours: Full-time, 37.5 hours per week.
  • Benefits: Enhanced Maternity and Paternity Package, subject to eligibility criteria, 27 days holiday plus bank holidays, private healthcare, and yearly professional membership.

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