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Front Office Operations Supervisor

2 months ago

London, Greater London, United Kingdom Compass Group UK & Ireland Full time
We are seeking a Front Office Operations Supervisor to join our team at Compass Group UK & Ireland. This is an excellent opportunity to be part of a dynamic and expanding workforce. The Supervisor will assist the Guest Service Account Director and the Guest Service Manager in ensuring that all client requirements are met and surpassed in a courteous and professional manner.

Our organization is a leading global provider of property management services.

This is a permanent, full-time position, requiring 40 hours per week, Monday to Friday.

Main Responsibilities:
  • Oversee the overall efficient and effective daily operations and service of the front office team.
  • Manage relationships with our building clients, customers, facility teams, and other service partners.
  • Act as the primary point of contact for team members, addressing inquiries, assisting with challenges, and monitoring team performance for quality and adherence to core values.
  • Communicate clearly and effectively with both the team and management, demonstrating precision and attention to detail in all verbal and written interactions.
  • Ensure compliance with health and safety protocols, including documentation of health and safety checks, fire safety procedures, emergency contacts, and incident reporting.
  • Provide managerial support in all operational duties, including health and safety management, risk assessments, and handling issues and complaints.
Ideal Candidate Will:
  • Embody our core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
  • Exhibit a positive team-oriented attitude with integrity and a proactive mindset.
  • Show enthusiasm for delivering exceptional service and take ownership of their contributions to the team.
  • Possess outstanding communication skills, with the ability to collaborate effectively and build rapport with key stakeholders.
  • Be innovative, adaptable, and results-driven, with a keen eye for detail and a desire to inspire and develop both themselves and their team.
Benefits Include:
  • Exclusive travel discounts with various travel providers.
  • Grocery savings through discounts at major supermarkets.
  • A comprehensive range of financial wellness offers, including life assurance.
  • Regular updates featuring the best available discounts and savings.
  • Cash rewards for spending and referrals.
  • Contributory pension scheme.
  • Access to wellness programs promoting mental health and well-being.
  • Employee Assistance Program for team member support.
  • Quick access to a Digital GP and additional healthcare benefits.
  • Opportunities for personal and professional development through various training programs.
  • Recognition through WOW Awards for outstanding service.
  • One paid day for charitable activities.
Why Join Us?

At Compass Group UK & Ireland, our people are our priority. We are dedicated to your development and offer numerous professional and personal growth opportunities. With over 50 training workshops and various leadership programs, we support your career advancement.

We are committed to fostering an inclusive workplace that values diversity. Our Employee Networks promote a safe space for all team members to connect and collaborate, ensuring we champion diversity and inclusion in all our endeavors.

The well-being of our team members is paramount, and we focus on providing diverse support and initiatives for engagement.

As a Disability Confident Employer, we partner with external organizations to create job opportunities for individuals with special educational needs and disabilities.

About Compass Group UK & Ireland

Compass Group UK & Ireland is an award-winning organization that delivers a range of fully managed front and back of house guest services to corporate clients. We proudly serve a diverse clientele across major cities in the UK and Ireland, as well as key locations in the US and Hong Kong.

We are honored to work with some of the most innovative companies, from small firms to large international corporations, all united in their commitment to exceptional customer service.

Our accolades include recognition as one of the 'Best Companies to Work For' and awards for excellence in diversity and inclusion.