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Senior Operations Manager

2 months ago

Hounslow, Greater London, United Kingdom ABM Full time
Job Title: Senior Operations Manager - Cabin Cleaning

ABM is seeking a highly experienced Senior Operations Manager to lead our Cabin Cleaning team at London Heathrow Airport. As a key member of our operations team, you will be responsible for ensuring the effective and profitable operation of all Cabin Cleaning contracts, providing a professional and high-quality level of service to meet and exceed the specified requirements set out in the Contract/Service Level Agreements of all airlines.

Key Responsibilities:
  • Manage the delivery of Cabin Cleaning Services and act as a support function for the provision of services on site, ensuring compliance, budgetary control, and continuous improvement.
  • Performance management of team members against customer KPI's.
  • Build a close working relationship with customers to drive further business opportunities.
  • Implement, observe, and comply with all good working practices and ensure compliance within the Health & Safety and statutory regulations.
  • Manage all 3rd party resources working on behalf of ABM on the contract.
  • Drive performance through initiatives and projects.
Requirements:
  • Relevant senior management experience within the Aviation sector and a demonstrable track record of delivering exemplary customer service.
  • Dynamic leadership, communication, and interpersonal skills to motivate a large workforce to meet the needs of our customers.
  • Presentation, communication, and planning skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint).
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

ABM is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in employment and are proud members of the Armed Forces Covenant Employer Recognition Scheme.