Security Supervisor

7 days ago

London, Greater London, United Kingdom Lincoln s Inn Full time
Job Title: Security Supervisor

**Job Summary:**

We are seeking a highly skilled and experienced Security Supervisor to join our team at Lincoln's Inn. As a Security Supervisor, you will be responsible for overseeing and coordinating the activities of the Warden team during assigned shifts, ensuring the smooth operation and adherence to security and emergency response protocols.

Main Responsibilities:

  • Supervise and provide guidance to a team of Wardens during designated shifts and execute all aspects of the Wardens role.
  • Assist with staff rotas and arrange cover when necessary.
  • Plan workloads, allocate tasks, and monitor progress against targets.
  • Organize work schedules and implement deadlines.
  • Be the first point of contact when a management issue arises during a shift.
  • Review the Daily Occurrence Book and take follow-up actions where necessary.
  • Supervise the hand-over to the next shift.
  • Attend weekly managers' meetings and follow up on actions as required.
  • Brief teams on new initiatives, changes, and relevant news.
  • Recruit, train, and help staff reach their professional development goals.
  • Ensure that quality standards, protocols, and other procedures are upheld consistently by all team members on shifts.
  • Maintain up-to-date records at the Gatehouse, including the information folder, key watcher admin, key audits, and key list.
  • Ensure advanced knowledge of surveillance systems, alarms, and access control systems to deter and detect potential threats.
  • Confidently handle a CCTV subject access request and review playback in accordance with GDPR and Data Protection Legislation.
  • Maintain accurate records of daily activities, incidents, and shift reports and ensure effective handovers take place between incoming and outgoing shifts.
  • Ability to undertake daily gate takings, ensuring all monies, tickets, credit card transactions are accounted for and securely processed and banked.
  • Assist in the execution and planning of mandatory fire drills across the Estates commercial and collegiate buildings.
  • Train and mentor new personnel to ensure they are adequately prepared for their assigned duties.
  • Ability to liaise with other Inns Departments, Chambers, and Residents via email and telephone on a variety of day-to-day matters.
  • Collaborate with other Inns Departments, such as facilities management and external contractors to address security concerns and implement necessary measures.
  • Stay updated on industry best practices and emerging security technologies to continuously improve security operations.

Person Specification:

  • Knowledge/Skills Required:
    • To be able to lead by example and inspire and line manage others.
    • Ability to be discreet and diligent about maintaining confidentiality.
    • At least 2 years of experience as a security guard, with demonstrated leadership skills.
    • Strong knowledge of security protocols, procedures, and emergency response techniques.
    • Can adopt a solution-focused approach to problems encountered.
    • Excellent observation, critical thinking, and problem-solving skills.
    • Ability to remain calm and make quick decisions during high-stress situations.
    • Excellent communication and interpersonal skills to interact with team members and stakeholders.
    • Proficient in operating surveillance systems, alarms, and access control systems.
    • To be able to handle phone, email, and face-to-face customer enquiries confidently, with a positive and polite attitude.
    • To demonstrate a high level of honesty and integrity in positions previously held.
    • Good numeracy and literacy skills with experience of cash handling.
    • Valid SIA front-line door supervisor license preferable.

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