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Customer Service Specialist
2 months ago
**About the Role**
We are seeking a skilled Customer Service Specialist to join our team as a Diagnostics Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in the hospitality industry.
**Key Responsibilities**
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Diagnose and resolve customer issues in a professional and courteous manner.
- Work collaboratively with internal teams to ensure seamless customer experience.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
- Contribute to the development of process improvements and best practices to enhance customer satisfaction.
**What You'll Need**
- Proven experience in customer-facing roles, preferably in a call centre or customer service environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Flexibility to work a variety of shifts, including evenings and weekends.
**What We Offer**
- A competitive salary and bonus/incentive scheme.
- 23 days annual leave per year, plus 8 bank holidays.
- Industry-leading training and development opportunities.
- A comprehensive benefits package, including life assurance, healthcare, and company pension scheme.
- A dynamic and supportive work environment, with opportunities for career growth and development.