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Client Relationship Manager

2 months ago


Taunton, Somerset, United Kingdom Skipton Building Society Group Full time
About the Role

We are seeking a skilled Customer Relationship Specialist to join our team at Skipton Building Society Group. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Engagement: Engage with customers to understand their financial needs and provide personalized solutions to meet their goals.
  • Product Education: Educate customers on our range of products and services, including savings, mortgages, and other financial solutions.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their financial goals and objectives.
  • Record Keeping: Maintain accurate customer records and ensure that vulnerable customers receive the necessary support.
  • Adherence to Policies: Adhere to our policies, standards, controls, and limits of authority applicable to your role.
Requirements
  • Customer Service Experience: Previous experience in a customer service or sales environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Product Knowledge: In-depth knowledge of our products and services, with the ability to educate customers on their features and benefits.
  • Teamwork: Ability to work collaboratively as part of a team to achieve business objectives.
About Us

Skipton Building Society Group is a mutual organization, owned by our members. We are committed to helping our customers achieve their financial goals and building strong relationships with our clients. We offer a range of benefits, including annual discretionary bonuses, 25 days standard annual leave, and a commitment to training and development.