Customer Relationship Manager

2 months ago


Brigg, North Lincolnshire, United Kingdom PepsiCo Full time
About the Role

PepsiCo UK is a leading manufacturer of food and beverage products, with a portfolio of iconic brands that are enjoyed by consumers around the world. As a Senior Customer Management Coordinator, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Customer Management
    • Develop and maintain strong relationships with key customers to understand their needs and preferences.
    • Identify opportunities to increase revenue and profitability through effective account management.
    • Collaborate with internal stakeholders to ensure seamless execution of customer initiatives.
  • Administration & Credit Control
    • Manage customer accounts from purchase to payment, ensuring timely and accurate processing.
    • Utilize data analytics to inform credit control decisions and minimize risk.
  • Customer Service
    • Provide exceptional customer service through proactive communication and issue resolution.
    • Collaborate with internal teams to ensure customer expectations are met.
  • Supervisory Duties
    • Support the development and implementation of team goals and objectives.
    • Provide coaching and guidance to team members to enhance their skills and performance.
Requirements
  • GCSE level education or equivalent.
  • Proven experience in customer management, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer

PepsiCo UK is committed to creating a culture of lifelong learning and development. We offer a range of benefits and opportunities for growth and advancement.



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