Account Development Specialist

5 days ago

Brigg, North Lincolnshire, United Kingdom PepsiCo Full time
About the Role

PepsiCo UK is a leading manufacturer of food and beverage products, with a portfolio of iconic brands that are enjoyed by consumers around the world. As a Senior Customer Management Coordinator, you will play a critical role in driving business growth and customer satisfaction.

Key Responsibilities
  • Customer Management
    • Manage a portfolio of customers to build meaningful relationships and ensure their needs are met and they remain profitable.
    • Prioritize customers to maximize revenue opportunities and hit revenue targets.
    • Develop and maintain relationships with customers to ensure they are taking advantage of our full range of products available to them.
    • Focus on account retention by using effective call cycles and liaising with Business Development Executives (BDEs) and being aware of customer buying patterns.
    • Ensure 'fact finding' calls are in place to stay up-to-date on customer developments and changes in the industry.
    • Manage Group accounts to effectively update the group accounts, bible, and potential documentation to realize priorities across the group portfolio and ensure excellence in customer management.
    • Conduct group customer meetings and follow up on identified accounts.
  • Administration & Credit Control
    • Utilize the Point of Sale (POS) range to ensure customers' merchandising is right for their outlet and promoting the Pipers brand.
    • Manage accounts from purchasing to payment, liaising with finance to ensure effective credit control procedures are in operation.
  • Customer Service
    • Liaise with the Warehouse, Van Sales, and Production to ensure customer expectations are met.
    • Provide regular feedback to your line manager on performance and consumer trends.
    • Follow the Trade complaints procedure effectively to minimize impact on customers in the event of an error.
  • Supervisory Duties (20%)
    • Undertake additional duties and tasks as requested by your line manager to ensure the team works effectively to achieve the vision of Pipers' Crisps in every Village, Town, and Suburb.
    • Be actively involved in the Induction process for new team members.
    • Act as a 'buddy' to colleagues as and when required following Induction & additional training.
    • Prepare call details for team meetings and review call stats as part of the feedback process to the team.
    • Support and lead the team on Daily Development Meetings (DDMs) to offer direction and guidance in day-to-day tasks.
    • Review and identify where the administration role can be most effective in supporting the team.
    • Communicate issues, concerns, and areas to address in the everyday back to the Telesales Manager.
    • Act as a leader by helping colleagues with queries, challenges, and adhering to best practice in call cycle and customer management as part of your role.
    Requirements
    • GCSE level education.
    • Ability to use CRM systems and Microsoft Office applications effectively.
    • Excellent communication skills.
    • Planning and organizing.
    • Attention to detail.
    • Ability to work to deadlines and achieve targets.
    • Self-motivated and good time management.
    • KPI/Measures:
      • Call numbers, conversion rate, order value, talk time, retention, new business retention, error management, debt management, and performance to revenue targets.
    Opportunities

We are committed to learning and development opportunities to create a culture of lifelong learning.

We are an equal opportunity employer and comply with the Equality Act 2010. We value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.

  • Accounting Professional Trainee

    7 days ago

    Brigg, North Lincolnshire, United Kingdom Endurance Doors - part of Rocal Group Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Management Accountant Trainee to join our Finance Team at Endurance Doors - part of Rocal Group. As a Management Accountant Trainee, you will play a crucial role in supporting our financial reporting and providing insightful operational analysis to the wider business.Key...

  • Management Accountant

    4 days ago

    Brigg, North Lincolnshire, United Kingdom Chase and Holland Recruitment Ltd Full time

    Chase & Holland Recruitment Ltd is proud to be working with a leading manufacturing company to recruit a Management Accountant. This business continues to grow rapidly and proves its capabilities by leading in its field. This is a key role within the business and the successful candidate will have all-round accounts experience and be confident with double...

  • Management Accountant

    4 days ago

    Brigg, North Lincolnshire, United Kingdom Chase and Holland Recruitment Ltd Full time

    Chase & Holland Recruitment Ltd is proud to be working with a leading manufacturing company to recruit a Management Accountant. This business continues to grow rapidly and proves its capabilities by leading in its field. This is a key role within the business and the successful candidate will have all-round accounts experience and be confident with double...

  • Management Accountant

    21 hours ago

    Brigg, North Lincolnshire, United Kingdom Chase and Holland Recruitment Ltd Full time

    Chase & Holland Recruitment Ltd is proud to be working with a leading manufacturing company to recruit a Management Accountant. This business continues to grow rapidly and proves its capabilities by leading in its field. This is a key role within the business and the successful candidate will have all-round accounts experience and be confident with double...

  • Management Accountant

    19 hours ago

    Brigg, North Lincolnshire, United Kingdom Chase and Holland Recruitment Ltd Full time

    Chase & Holland Recruitment Ltd is proud to be working with a leading manufacturing company to recruit a Management Accountant. This business continues to grow rapidly and proves its capabilities by leading in its field. This is a key role within the business and the successful candidate will have all-round accounts experience and be confident with double...

  • NHS Specialist Orthodontist

    4 days ago

    Brigg, North Lincolnshire, United Kingdom MedMatch Full time

    About the Position:We are seeking a highly skilled Specialist Orthodontist to join our esteemed independent dental practice as part of MedMatch.Key Highlights:Full-time or part-time role availableCompetitive split on all work completedAccess to a large patient base with opportunities for growthChance to inherit both NHS and private patient...

  • NHS Specialist Orthodontist

    4 days ago

    Brigg, North Lincolnshire, United Kingdom MedMatch Full time

    About the Position:We are seeking a highly skilled Specialist Orthodontist to join our esteemed independent dental practice as part of MedMatch.Key Highlights:Full-time or part-time role availableCompetitive split on all work completedAccess to a large patient base with opportunities for growthChance to inherit both NHS and private patient...

  • Marketing Communications Specialist

    6 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time £33,000

    About the Role:Elevation Recruitment Group is collaborating with a leading manufacturing company to find a talented Marketing Communications Specialist to join their expanding marketing team.Job Summary:We are seeking a highly skilled and creative Marketing Communications Specialist to design, create, and execute impactful B2B & B2C email marketing...

  • Client Relations Specialist

    4 weeks ago

    Brigg, North Lincolnshire, United Kingdom PepsiCo Full time

    Overview PepsiCo UK stands as a prominent entity in the food and beverage sector, recognized for its beloved brands such as Walkers, Quaker, Doritos, Pipers, and Monster Munch. With a worldwide footprint, PepsiCo's offerings are cherished by consumers across the globe. The organization emphasizes innovation in product development and prioritizes customer...

  • Client Relations Specialist

    3 weeks ago

    Brigg, North Lincolnshire, United Kingdom PepsiCo Full time

    Overview PepsiCo UK stands as a prominent entity in the food and beverage sector, recognized for its beloved brands such as Walkers, Quaker, Doritos, Pipers, and Monster Munch. With a worldwide footprint, PepsiCo's offerings are cherished by consumers across the globe. The organization emphasizes innovation in product development and prioritizes customer...

  • Marketing Communications Specialist

    2 days ago

    Brigg, North Lincolnshire, United Kingdom Edwards & Pearce Full time

    Job DescriptionDue to a sustained period of exceptional growth, our client, a leading manufacturing enterprise based in the UK, is seeking a highly skilled and creative Email Marketing specialist to join their expanding marketing team. Your expertise will be crucial in developing innovative email strategies and compelling content marketing, focusing on both...

  • Marketing Communications Specialist

    2 days ago

    Brigg, North Lincolnshire, United Kingdom Edwards & Pearce Full time

    Job DescriptionDue to a sustained period of exceptional growth, our client, a leading manufacturing enterprise based in the UK, is seeking a highly skilled and creative Email Marketing specialist to join their expanding marketing team. Your expertise will be crucial in developing innovative email strategies and compelling content marketing, focusing on both...

  • PR and Communications Specialist

    2 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are seeking a highly skilled PR and Communications Specialist to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for shaping and maintaining the public image of our clients and their associated brands.Key ResponsibilitiesDevelop a comprehensive PR and Communications strategy to deliver on...

  • PR and Communications Specialist

    2 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are seeking a highly skilled PR and Communications Specialist to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for shaping and maintaining the public image of our clients and their associated brands.Key ResponsibilitiesDevelop a comprehensive PR and Communications strategy to deliver on...

  • Public Relations Specialist

    7 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time £33,000

    Job DescriptionJob Title: Public Relations ExecutiveCompany: Elevation Recruitment GroupJob Type: Full-timeIndustry: ManufacturingLocation: UKJob SummaryWe are seeking a highly skilled Public Relations Executive to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for shaping and maintaining the public image...

  • Public Relations Specialist

    5 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are seeking a highly skilled Public Relations Executive to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for shaping and maintaining the public image of our clients and their associated brands.Key ResponsibilitiesDevelop a comprehensive PR and Communication strategy to deliver on our brand...

  • Public Relations Specialist

    5 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time

    About the RoleWe are seeking a highly skilled Public Relations Executive to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for shaping and maintaining the public image of our clients and their associated brands.Key ResponsibilitiesDevelop a comprehensive PR and Communication strategy to deliver on our brand...

  • Business Finance Specialist

    7 days ago

    Brigg, North Lincolnshire, United Kingdom Elevation Recruitment Group Full time

    About the RoleElevation Recruitment Group is delighted to be appointed as the exclusive recruitment partner to Lincoln & York as we support them in their search for a Financial Operations Partner to be based at their head office site.Operating out of modern offices with a state-of-the-art manufacturing facility, Lincoln & York has been a market leader in the...

  • Senior Customer Management Coordinator

    5 days ago

    Brigg, North Lincolnshire, United Kingdom PepsiCo Full time

    About the RolePepsiCo UK is a leading manufacturer of food and beverage products, with a portfolio of iconic brands that are enjoyed by consumers around the world. As a Senior Customer Management Coordinator, you will play a key role in building and maintaining strong relationships with our customers, ensuring their needs are met and they remain...

  • Senior Customer Management Coordinator

    2 weeks ago

    Brigg, North Lincolnshire, United Kingdom PepsiCo Full time

    About the RolePepsiCo UK is a leading manufacturer of food and beverage products, with a portfolio of iconic brands that are enjoyed by consumers around the world. As a Senior Customer Management Coordinator, you will play a key role in building and maintaining strong relationships with our customers, ensuring their needs are met and they remain...