Customer Team Leader

3 weeks ago

Brigg, North Lincolnshire, United Kingdom The Co-operative Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading and developing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.

Key Responsibilities
  • Lead and develop a team of Customer Team Members to deliver exceptional customer service and achieve sales targets.
  • Provide coaching and training to team members to improve their skills and knowledge.
  • Ensure the store remains safe, legal, and fully operational at all times.
  • Manage stock accuracy and diligence checks to provide a great shopping experience for customers.
  • Support the Store Manager in deputising and delivering HR processes.
  • Lead the introduction of new products and services in the store, working closely with the team to implement change and encourage open and honest feedback.
  • Build relationships with customers and the local community, supporting the Store Manager in delivering the local Co-op community plan.
Requirements
  • A genuine care for the needs of customers and members.
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Strong organisational and problem-solving skills.
  • A desire to learn, grow, and develop your leadership skills.
  • The flexibility to work a range of different shifts.
What We Offer
  • Full, paid training and dedicated support for your personal development and career progression.
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
  • A pension scheme with up to 10% employer contributions.
  • Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
  • 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Rota shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.
Why Co-op?

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

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