People and Experience Leader
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced People and Experience Leader to join our team at Mulberry England. As a key member of our leadership team, you will be responsible for creating a high-performing team environment where diversity is valued and every individual feels a sense of belonging.
Key Responsibilities:
- Support the creation of a positive and inclusive team culture that fosters open communication, collaboration, and creativity.
- Develop and implement strategies to drive business growth, improve customer experience, and increase sales.
- Lead and manage a team of retail professionals to achieve sales targets, provide excellent customer service, and maintain a high level of store appearance.
- Collaborate with cross-functional teams to drive business results, share best practices, and identify opportunities for improvement.
- Stay up-to-date with market trends, competitor activity, and customer preferences to inform business decisions and drive innovation.
- Develop and maintain key customer relationships, using in-store CRM tools to support sales growth and customer loyalty.
- Contribute to the development of a sustainable and environmentally responsible business practice, reducing Mulberry's carbon footprint and promoting a greener future.
- Embody the company's values of being bold, open, responsible, and imaginative, and promote these values within the team and across the organization.
Requirements:
- Proven experience in a leadership role within the luxury fashion industry, preferably with a strong track record of driving business growth and improving customer experience.
- Excellent communication, interpersonal, and leadership skills, with the ability to inspire and motivate a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
- Ability to work collaboratively with cross-functional teams, including sales, marketing, and operations.
- Passion for fashion, customer service, and delivering exceptional customer experiences.
- Commitment to sustainability and reducing environmental impact.
What We Offer:
- Competitive basic salary and bonus structure.
- Product allowance and enviable staff discount.
- Extra day off for your birthday and pension contributions.
- Training and development opportunities, including full access to LinkedIn Learning.
- Two community days per year to give back to the community.
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