Sales and Revenue Growth Manager

3 days ago

The Royal Town of Sutton Coldfield, United Kingdom Dignity Plc Full time
About the Role

We are seeking a highly skilled and experienced Sales and Revenue Growth Manager to join our team at Dignity Plc. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through strategic retention initiatives and leveraging data insights.

Key Responsibilities
  • Call Centre Operations: Oversee call centre processes, including quality assurance monitoring of inbound and outbound calls, defining performance metrics, and managing systems to ensure compliance with operational standards and regulatory requirements.
  • Sales Strategy and Delivery: Develop and execute sales strategies to achieve revenue targets, set and track individual and team sales goals, coordinate with marketing for lead generation, and drive sales conversions to maximize marketing success.
  • Team Leadership and Development: Lead and manage the sales team, providing ongoing training, feedback, and support. Conduct regular one-on-ones, manage recruitment, selection, and induction of new team members, and foster a positive, inclusive working environment that promotes high engagement and self-development.
  • Customer Retention and Loyalty: Design and implement customer retention programs, loyalty initiatives, and engagement campaigns. Analyze customer data to identify improvement areas, track retention metrics, and collaborate with marketing and sales teams to ensure successful customer conversion and retention.
  • Continuous Improvement and Performance Monitoring: Continuously review and enhance call centre operations, ensuring that all staff meet performance targets. Implement reward and recognition programs, share best practices, and address escalated issues efficiently.
  • Collaboration and Communication: Work closely with Dignity Plc business leaders to align strategies, share best practices, and ensure service standards meet company guidelines. Maintain clear communication channels across teams to ensure seamless operations and service delivery.
  • External Partnerships: Develop teams to handle customers from other brands and communicate with key partners to develop a sales and service strategy.
  • Compliance and Health and Safety: Ensure full compliance with all internal procedures, audit requirements, regulatory requirements, and health and safety standards, maintaining high standards of equipment and workplace safety.
Requirements
  • Inspirational leadership qualities with a track record of engaging, developing, and leading teams to achieve results.
  • Self-awareness, trustworthiness, and a conscientious approach to work.
  • Strong commercial acumen with a focus on risk management.
  • The ability to influence, build, and maintain long-term relationships.
  • Experience collaborating effectively with other leaders to meet business needs.
  • Comprehensive knowledge of pre-need plans and finance, along with operational training experience.
  • A proven ability to work well in complex, matrixed organizations, with strong analytical and problem-solving skills.
  • Excellent leadership, decision-making, and multitasking skills, especially under pressure.
  • Proficiency in generating performance reports and handling customer disputes with care.
  • A commitment to ongoing professional development in coaching and compliance.
  • Ideally, experience working in a regulated industry.
What We Offer
  • Annual salary of up to £70,000 per annum.
  • 25 days' holiday + bank holidays.
  • BUPA private healthcare scheme.
  • 3 months' full sick pay yearly.
  • Life assurance 2x salary.
  • Bonus eligibility.

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