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Account Growth Specialist
2 months ago
Lyon Tech is a leading managed IT services provider specializing in the creative industry sector. We are a dynamic and fast-growing company that values our people, culture, and commitment to excellence.
We are seeking an experienced Client Success Manager / Service Delivery Manager to join our team, providing exceptional service excellence to our clients across the UK and internationally.
Key Responsibilities- Work closely with clients to provide strategic guidance and expand the dialogue beyond infrastructure and support.
- Guarantee client satisfaction while understanding their business objectives and determining how our service offerings can support their attainment.
- Support clients in navigating the rapidly changing technology landscape, integrating new services and capabilities that underpin organizational improvements.
- Proactively manage the growth and profitability of client portfolios.
- Lead the scoping and estimation of projects, working with technical specialists.
- Maintain accurate opportunity pipelines and up-to-date account plans and client records.
- Proven experience in Service Delivery Management, Client Success, or Account Management within the IT or Technology sector.
- A consultative methodology and approach to client engagements.
- Experience in overseeing and supporting the delivery of IT support services.
- A proven track record of meeting and exceeding targets.
- Commercial skills, including negotiation, development of business cases, and demonstrating ROI.
- Natural problem-solving skills and confidence in front of clients.
- Excellent attention to detail and the ability to manage multiple priorities across a number of clients.
- A dynamic and fast-growing company with a start-up mentality.
- A competitive salary dependent on experience.
- Quarterly bonus for achieving growth and retention targets across your customer base.
- 22 days' annual leave, increasing up to 25 days over the first 3 years of service.
- Monthly team events out of the office.
- Continual professional development plans.
