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Client Relations Specialist

2 months ago


London, Greater London, United Kingdom PHOENIX COMMUNITY HOUSING Full time £18,984
Position: Part-Time Client Relations Specialist
Hours: 20 hours per week (Monday – Friday 1pm – 5pm)
Salary: Competitive

We are seeking a dedicated part-time Client Relations Specialist to join our dynamic team.

In this role, you will provide a consistently high standard of service to all residents and customers who reach out to us. Your primary responsibility will be to ensure a responsive and effective service through various communication channels, including phone, in-person, and digital interactions, with a focus on resolving inquiries at the first point of contact whenever feasible.

A background in customer service, particularly in environments that cater to diverse populations, is essential. Familiarity with office procedures and administrative tasks, along with a solid understanding of data protection laws, is also required.

Knowledge of housing and maintenance processes would be advantageous. We value a solution-oriented mindset and a collaborative spirit, as you will be working closely with both team members and the wider community. A commitment to delivering exceptional customer service and maintaining high-quality standards is crucial for this position.

About Phoenix Community Housing
Phoenix Community Housing is a unique housing organization that prioritizes resident engagement as a core strength, leading to numerous accolades and recognition.

Based in south Lewisham, we are committed to developing new housing solutions in our community. Our growth has seen us manage an expanded portfolio of homes, enhancing our ability to serve our residents.

Our Corporate Plan is designed to fulfill our vision of 'together building a better future for our Phoenix Community', supported by strategies that enhance resident involvement, customer service, sustainability, and the provision of quality, safe, and affordable housing.

We offer a comprehensive benefits package, including a wellbeing program, extensive learning and development opportunities, and a culture that encourages employee participation.

We are committed to promoting a healthy work-life balance and are open to discussing flexible working arrangements and job-sharing options.

As an equal opportunities employer, we welcome applications from all qualified individuals, regardless of their background.

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