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Sales Support Specialist
2 months ago
Sales Support Specialist
We invite all prospective applicants to carefully review the following information regarding this position.
Essential Qualifications:
A minimum of 1 year of targeted sales experience within the past 3 years.
Work Arrangement:
Remote, available to candidates across the UK.
Salary and Incentives:
Starting salary of £23,000 with an average bonus potential of £4,800 annually. Bonus structure is uncapped.
Working Hours:
37.5 hours per week, with a rotational shift schedule between 8am and 8pm, Monday through Sunday.
Company Overview:
Brook Street collaborates with leading manufacturers and retail brands globally, alleviating concerns related to appliance malfunctions for nearly 9 million customers in the UK.
Position Overview:
Currently, we are seeking Inbound Sales Support Specialists for a role that promotes a healthy work-life balance, allowing for remote work and a comprehensive onboarding experience.
Key Responsibilities:
As a Sales Support Specialist in our dynamic Customer Service and Sales division, you will serve as the initial point of contact for customers addressing various inquiries, including billing issues, quotes, and account modifications.
Daily Tasks Include:
- Establishing rapport with customers to understand their unique needs and prioritizing their interests.
- Delivering exceptional customer service and efficiently registering appliances.
- Utilizing your outstanding sales and communication abilities to promote products that offer peace of mind.
Benefits:
- 33 days of annual leave (inclusive of bank holidays), with the option to purchase an additional 5 days each year.
- Commitment to your professional growth through ongoing coaching and clear advancement pathways.
- Employee discounts on various services, including Sky TV and mobile packages, as well as numerous online and high street retailers.
- Monthly sales bonuses providing opportunities for additional income.
- Health and Wellbeing initiatives, including discounted gym memberships and assistance with essential healthcare costs such as dental, optical, and physiotherapy.
- Pension scheme with matched employer contributions up to 5% of basic salary.
- Life assurance with employer-funded coverage of 4 times the basic salary.
- Complimentary annual protection plan with discounted rates available for family and friends.
- Regular incentives featuring exciting prizes.
- Employee assistance program offering free support and guidance on various personal and professional matters.
Training and Development:
Expect a comprehensive 3-week training program (Monday to Friday: 09:00 - 17:30) where you will familiarize yourself with our systems, meet your colleagues, refine your sales techniques, and learn the essentials of providing an outstanding customer experience.
Work Environment:
- 37.5 hours per week, with shifts scheduled from Monday to Sunday between 8am and 8pm, including one full weekend and one Saturday in a 5-week rotation.
- All necessary equipment will be provided, but candidates must have reliable broadband access.
Desired Skills and Experience:
- At least 1 year of continuous and targeted sales experience within the last 3 years.
- A background in sales and customer service.
- A motivated individual with strong customer service and sales skills, along with a passion for achieving targets.
- Excellent communication skills, with the ability to build rapport, actively listen, and demonstrate empathy when necessary.
- A collaborative team player dedicated to enhancing the customer experience.
- A resilient and adaptable attitude to manage multiple tasks effectively.
Brook Street is an equal opportunity employer, committed to treating all individuals fairly. We welcome applications from all qualified candidates, regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
Please note that a thorough referencing process will be conducted, which includes credit and criminal record checks.
Information provided during the application process will be handled confidentially.
