Healthcare Account Manager

4 days ago

Londonderry, United Kingdom Staffline Recruitment Ireland Full time
Job Description

Job Title: Healthcare Account Specialist

Company: Staffline Recruitment Ireland

Job Type: Full-time

Location: Remote (with occasional travel to client sites)

Job Summary:

We are seeking a highly skilled and experienced Healthcare Account Specialist to join our team. As a key member of our account management team, you will be responsible for delivering exceptional service to our clients in the healthcare sector.

Key Responsibilities:

  • Recruitment and Onboarding:
    • Collaborate with clients to understand their recruitment needs and develop tailored solutions.
    • Source and recruit high-quality candidates for various roles, ensuring compliance with all relevant regulations.
    • Conduct interviews, skills assessments, and ensure legal and ethical compliance.
    • Facilitate client-specific training and manage the onboarding process for candidates.
  • Client Management:
    • Work closely with clients to understand their service requirements and develop customized service delivery solutions.
    • Regularly review service performance with clients, managing manpower planning and proposing service improvements.
    • Ensure that service delivery meets or exceeds client expectations, providing detailed management reports.
    • Address client and candidate feedback promptly, ensuring continuous improvement.
  • Compliance Management:
    • Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
    • Maintain accurate worker records, update systems, and conduct regular quality audits.
  • Candidate Support:
    • Ensure accurate and timely payroll for candidates.
    • Offer general guidance on performance and absence management.
    • Conduct appraisals and investigations where necessary.

Person Specification:

Essential Skills and Experience:

  • Minimum of 6 months of professional account management or recruitment experience.
  • Strong communication skills, able to liaise effectively with people at all levels.
  • Proven stability in past work roles.
  • Strong administrative and IT skills.

Desirable Experience:

  • Experience in conducting disciplinary and grievance meetings.

Qualifications:

  • GCSEs in English and Maths (Grades A-C) or equivalent.
  • Business Admin Level 3 qualification (desirable).

Key Qualities:

  • Strong communication skills, both written and verbal.
  • Accountability and responsibility for actions.
  • Ability to build strong relationships and work under pressure.
  • Strong problem-solving abilities.

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