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Healthcare Account Manager

2 months ago

Londonderry, United Kingdom Staffline Recruitment Ireland Full time
About the Role

We are seeking a highly skilled and motivated Healthcare Account Manager to join our dynamic team at Staffline Recruitment Ireland. As a key member of our team, you will play a pivotal role in ensuring optimal efficiency and service delivery to our clients in the healthcare sector.

Key Responsibilities:

  • Recruitment & Onboarding:
    • Collaborate with clients to fully understand roles, culture, and assignment specifications.
    • Source and recruit candidates for various roles, aligning with resourcing KPIs.
    • Conduct interviews, skills assessments, and ensure legal and ethical compliance (Eligibility to Work, EAA, AWR, etc.).
    • Facilitate client-specific training (manual handling, induction) and manage the onboarding process for candidates.
  • Client Management:
    • Work closely with the Key Account Manager to provide tailored service delivery solutions.
    • Regularly review service performance with clients, managing manpower planning and proposing service improvements.
    • Ensure that service delivery meets or exceeds the client SLA, providing detailed management reports.
    • Address client and candidate feedback promptly, ensuring continuous improvement.
  • Compliance Management:
    • Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
    • Maintain accurate worker records, update systems, and conduct regular quality audits.
  • Candidate Support:
    • Ensure accurate and timely payroll for candidates.
    • Offer general guidance on performance and absence management.
    • Conduct appraisals and investigations where necessary.

Person Specification:

  • Essential Skills & Experience:
    • Minimum of 6 months of professional account management or recruitment experience.
    • Strong communication skills, able to liaise effectively with people at all levels.
    • Proven stability in past work roles.
    • Strong administrative and IT skills.
  • Desirable Experience:
    • Experience in conducting disciplinary and grievance meetings.
  • Qualifications:
    • GCSEs in English and Maths (Grades A-C) or equivalent.
    • Business Admin Level 3 qualification (desirable).

Key Qualities:

  • Strong communication skills, both written and verbal.
  • Accountability and responsibility for actions.
  • Ability to build strong relationships and work under pressure.
  • Strong problem-solving abilities.