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Healthcare Account Specialist

2 months ago

Londonderry, United Kingdom Staffline Recruitment Ireland Full time

Healthcare Account Specialist

Are you passionate about recruitment, account management, and delivering exceptional service? We are seeking a Healthcare Account Specialist to join our dynamic team in Derry/Londonderry. This is a fantastic opportunity to play a pivotal role in ensuring optimal efficiency and service delivery to our clients in the healthcare sector.

Position: Healthcare Account Specialist

Location: Derry/Lononderry

Hours: 37.5 hours per week

Salary: £23,000 per annum


Benefits:

  • Private healthcare
  • Life Assurance
  • Pension scheme
  • 36 days annual leave (including public holidays)
  • Reward & Recognition Scheme

Key Responsibilities:

Recruitment & Onboarding

  • Collaborate with clients to fully understand roles, culture, and assignment specifications.
  • Source and recruit candidates for various roles, aligning with resourcing KPIs.
  • Conduct interviews, skills assessments, and ensure legal and ethical compliance (Eligibility to Work, EAA, AWR, etc.).
  • Facilitate client-specific training (manual handling, induction) and manage the onboarding process for candidates.

Client Management

  • Work closely with the Key Account Manager to provide tailored service delivery solutions.
  • Regularly review service performance with clients, managing manpower planning and proposing service improvements.
  • Ensure that service delivery meets or exceeds the client SLA, providing detailed management reports.
  • Address client and candidate feedback promptly, ensuring continuous improvement.

Compliance Management

  • Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
  • Maintain accurate worker records, update systems, and conduct regular quality audits.

Candidate Support

  • Ensure accurate and timely payroll for candidates.
  • Offer general guidance on performance and absence management.
  • Conduct appraisals and investigations where necessary.

Person Specification:

Essential Skills & Experience

  • Minimum of 6 months of professional account management or recruitment experience.
  • Strong communication skills, able to liaise effectively with people at all levels.
  • Proven stability in past work roles.
  • Strong administrative and IT skills.

Desirable Experience

  • Experience in conducting disciplinary and grievance meetings.

Qualifications

  • GCSEs in English and Maths (Grades A-C) or equivalent.
  • Business Admin Level 3 qualification (desirable).

Key Qualities:

  • Strong communication skills, both written and verbal.
  • Accountability and responsibility for actions.
  • Ability to build strong relationships and work under pressure.
  • Strong problem-solving abilities.

If you are motivated by a challenging, fast-paced environment and are looking for an opportunity to make a real impact in the healthcare sector, we want to hear from you


Closing Date: Wednesday 18th September at 4PM.