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Administrative Service Facilitator
2 months ago
Position Overview
Are you passionate about contributing to a dynamic and rewarding workplace? We are seeking a committed Administrative Service Facilitator to deliver vital administrative assistance to the clinical and medical teams within specialized health services.
The successful candidate will be adept at managing tight schedules, compiling data, and upholding exceptional standards in administrative functions. Collaboration within a team is essential, as is the ability to handle sensitive information with discretion on a daily basis.
Key Responsibilities
The Administrative Service Facilitator serves as the primary point of contact for the service, providing essential information to patients and coordinating incoming referrals. Responsibilities include:
- Updating and managing electronic patient information databases.
- Distributing clinic correspondence to patients and referring healthcare professionals.
The ideal candidate will exhibit outstanding communication skills and proficiency in IT. They must demonstrate initiative and work effectively as part of a multidisciplinary team.
We are looking for individuals who embody the core values of our organization:
- Commitment to the individuals we serve and our colleagues.
- Trust and respect among team members.
- Personal accountability and kindness in interactions.
- Integrity in all actions.
Proficiency in Welsh is advantageous for this role; applications from both Welsh and English speakers are encouraged.
About Our Organization
Cardiff and Vale University Health Board is one of the largest integrated health boards in the UK, employing a diverse workforce and offering a wide range of specialized services. We are dedicated to addressing the health and care needs of our local community while collaborating with partners to enhance regional services.
Our mission is "Caring for People, Keeping People Well" , and we strive to ensure equitable health opportunities for all individuals. Our ambitious 10-year strategy, Shaping our Future Wellbeing, aims to meet the challenges of today and tomorrow through innovation and improvement, drawing insights from global best practices and leading clinical research.
Cardiff, a vibrant capital city, offers a rich array of cultural, artistic, and recreational activities. The surrounding Vale of Glamorgan features stunning Welsh countryside and a picturesque coastline, providing a perfect blend of urban and rural living.
Job Responsibilities
A comprehensive Job Description and Person Specification can be found in the supporting documents or by accessing the application portal.
Candidate Profile
Experience
Essential
- Proven administrative experience in a fast-paced environment.
- Experience in handling confidential information.
- Ability to manage an unpredictable workload effectively.
Desirable
- Previous experience within the NHS.
- Familiarity with establishing administrative systems and monitoring processes.
- Coordination of meetings and minute-taking experience.
Skills
Essential
- Ability to perform under pressure and prioritize tasks to meet deadlines.
- High level of computer literacy.
- Diplomatic and tactful communication skills.
- Resource management capabilities.
Desirable
- Experience with NHS IT systems.
- Skills in diary management.
- Attention to detail.
Special Knowledge
Essential
- Flexibility in work approach.
- Creative and lateral thinking abilities.
Desirable
- Familiarity with database usage.
- Understanding of GDPR regulations.
Personal Qualities
Essential
- Ability to foster effective multidisciplinary relationships.
- Capacity to motivate team members.
- Confidence and approachability.
Other
Desirable
- Welsh language proficiency.
- Ability to travel between various sites efficiently.
