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Hotel Guest Service Representative

2 months ago

London, Greater London, United Kingdom Aimbridge Full time

Job Summary:

Aimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.

Benefits:

  • Comprehensive hotel discounts portfolio-wide, including staff rates and up to 50% discount on food and beverage and spa services
  • Wagestream: access to up to 40% of earned pay and automatic savings to support financial well-being
  • 24/7 access to an employee assistance program
  • A minimum of 28 days of paid holiday
  • Paid breaks
  • A starting salary above the national minimum wage

Job Responsibilities:

As a Guest Service Representative, you will be the primary point of contact for most guests. Your role will be to welcome guests from around the world with a friendly smile and exceptional service. You will work closely with your team to ensure a smooth and efficient experience for each guest, delivering the best possible experience every time.

Requirements:

  • Passion for providing an exceptional guest experience and living through our brand standards
  • Previous similar experience in a branded environment is advantageous

About Aimbridge EMEA:

We are a global leader committed to representing our global community and enabling everyone to be their best selves. Our team is passionate about delivering exceptional experiences and living our brand standards.