Administrative Support Specialist

6 days ago

Bristol, Bristol, United Kingdom Sutton Recruitment Full time
Job Title: Customer Service Administrator

Location: Avonmouth, BS11 9YL

Sector: Administration

Type: Permanent

Salary: £26, £28,000.00

Sutton Recruitment is seeking a highly organized and detail-oriented Customer Service Administrator to join a leading global storage solution provider. The company offers innovative and reliable storage options worldwide, catering to businesses and consumers.

The ideal candidate will have excellent communication skills and the ability to build relationships with colleagues and external parties. They will be responsible for:

Key Responsibilities:
  • Service and Maintenance Administration
  • Daily follow-ups with 3rd party contractors
  • Rental extensions and transport booking amendments
  • Customer courtesy calls and email reminders re rental end periods
  • Invoicing and invoicing queries
  • Credit control support, tracking and adjustments
  • Credits for hire period misalignment
  • Alignment of box numbers managing bookings to reflect the type of unit delivered
  • Transport tracking – ETA's and schedule changes
  • Answer incoming calls if not picked up by Sales Team within relevant time frame/number of rings
  • Request credit checks from Finance Team including Sales Team
  • Set up customer accounts from the Account Application Forms on TcRS (internal invoice / inventory / order system) once approved
Desired Outcomes:
  • Streamlined Communication: A Service Administrator can ensure clear and consistent communication between customers and the service team, addressing enquiries promptly and accurately.
  • Efficient Documentation: By managing and organising all necessary paperwork, including service records for the arctic-store brand and export documentation, the Service Administrator helps maintain compliance and reduces delays for a more enhanced feel for the customer journey.
  • Enhanced Customer Experience: By coordinating service schedules and follow-ups, the Service Administrator ensures that customers receive timely updates and support, enhancing their overall experience.
  • Problem Resolution: Acting as a point of contact for customer issues, the Service Administrator can quickly escalate and resolve problems, ensuring customer satisfaction.
  • Support for Service Manager: By handling administrative tasks, the Service Administrator allows the Service Manager to focus on strategic initiatives and service improvements.
  • Data Management: Keeping accurate records of customer interactions and service history helps in analysing trends and improving service quality.
  • Compliance and Regulations: Ensuring all F-Gas licences are kept on file and up-to-date reducing the risk of legal issues.
  • Export Paperwork: Completing all export paperwork for any parts that are needed for the fleet.
  • Complete Supplier Evaluation Forms: Manage supplier evaluation forms / questionnaires in collaboration with relevant colleagues.

The successful candidate will have a permanent contract with 40 hours per week, working hours from 8am until 5pm. They will also be eligible for a bonus, paid twice annually, after probation. Other benefits include 25 days holiday plus bank holidays, life assurance, and private health insurance.

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