Residential Care Office Manager

3 weeks ago


Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Full time

Position Overview
This is a temporary role for a duration of 6 months.

Barchester Healthcare is seeking a skilled and committed Administrator to become an integral part of our management team. This position is essential in supporting the General Manager to ensure the smooth operation of a high-quality care facility. The role involves overseeing various aspects of Customer Experience, as well as managing HR, Recruitment, Payroll, Finance, and supervising junior administrative staff.
We are looking for a proactive and professional individual who embodies enthusiasm and presents a positive image when interacting with others, thereby creating a favorable impression of the home. Strong IT skills and excellent organizational abilities are essential, as our Administrators must be adept at providing direction to others.

Key Responsibilities
• Foster a welcoming atmosphere for residents, staff, and visitors.
• Manage inquiries and conduct tours of the facility for potential residents and their families, ensuring the customer database is maintained to support the home’s commercial success.
• Enhance the occupancy and reputation of the Care Home as part of a community engagement initiative.
• Address resident and family feedback with a focus on customer satisfaction.
• Assist in the recruitment process for home staff, including conducting employment checks and organizing inductions.
• Prepare payroll for home-based staff.
• Provide guidance to employees on HR-related queries using available tools and resources.
• Ensure the secure storage of all personal files.
• Attend meetings and produce accurate notes and minutes as required.
• Ensure all staff rotas are completed.
• Manage petty cash, safe contents, and resident fund accounts.
• Update training, supervision, and appraisal records for staff.
• Offer guidance on staff development opportunities, including information on Apprenticeships and qualifications.

Essential Qualifications
• Experience in a customer-facing role.
• Previous experience in HR administration and recruitment.
• High attention to detail and strong prioritization skills.
• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
• A CIPD qualification would be advantageous.

Benefits
• Rewarding Excellence bonus, with potential financial rewards for achieving a Good or Outstanding CQC inspection.
• Unlimited access to our generous referral scheme, earning rewards for successful referrals.
• Access to a variety of retail and leisure discounts at major brands and supermarkets.
• Complimentary access to medical specialists for second opinions.
• Confidential and free access to counseling and legal services.
• Tax code review service to ensure correct tax payments.
• Option to participate in our monthly staff lottery alongside colleagues across the UK.

Barchester Healthcare is proud to be recognized as one of the best companies to work for in the UK, committed to ensuring our team members are respected and valued for their contributions. If you are looking to advance your administrative career with a supportive employer that offers growth opportunities, Barchester is a rewarding and empowering workplace.



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