Care Home Operations Manager
7 days ago
About the Role
We are seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. As a key member of our administrative team, you will provide critical support to the General Manager, ensuring the efficient running of a high-quality home.
Key Responsibilities
- Manage customer experience elements, including customer database management and showrounds for prospective families.
- Drive occupancy and reputation of the Care Home as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
- Manage payroll preparation for home-based staff.
- Provide advice and guidance to employees on HR-related queries.
- Ensure secure storage of personal files.
- Attend meetings and produce accurate notes and minutes.
- Manage rotas, safe contents, petty cash, and resident fund accounts.
- Update staff records with ad-hoc training, supervisions, and appraisals.
- Offer guidance on staff development opportunities.
Requirements
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- High level of attention to detail and prioritization skills.
- Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
- CIPD qualification is beneficial.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
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